Customer Service - Basque In Lisbon With Relocation Package

Tp Portugal; Lisboa; Presencial; EUR 17 000 - 25 000; Tempo integral

Resumo da oferta

Tp Portugal is seeking a Customer Service Representative to join our Lisbon team. You will handle inbound bookings, respond to inquiries, and support customers with a positive attitude to uphold the brand.

The role requires fluent Basque (C2) and strong English (B2), plus prior customer service experience. You should be IT-proficient, communicative, and discreet when handling sensitive information.

Qualificações

• Fluent written and verbal Basque (C2) required.
• Good knowledge of English (minimum B2).
• Experience in customer service preferred.
• Able to use computers with user-focused agility.
• Excellent communication and interpersonal skills.
• Able to handle confidential and/or highly sensitive information.

Responsabilidades

• Provide inbound customer service for bookings or purchases.
• Manage customer requests and clarify any doubts.
• Deliver a positive attitude towards the brand.
• Handle changes, adjustments, complaints and other customer concerns.

Conhecimentos

Basque (C2)

English (B2)

Customer service

Computer skills

Communication skills

Team spirit

Confidential information handling

Descrição da oferta de emprego

Are you looking for a job as a Customer Service Representative? Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client is a leading company in its sector, and together we are looking for professionals who can help us deliver exceptional service. Together, we make a difference and lead the market.

What you'll do

• Inbound Customer service for bookings, purchases of services or goods;
• Manage customer requests and clarify any doubts;
• Deliver a positive attitude towards the brand;
• Management of changes, adjustments, complaints and any other customer concerns.

• Fluent written and verbal communication skills in Basque(C2);
• Good knowledge of English (minimum B2);
• Experience in customer service (preferred);
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.