Customer Service Ambassador

Cross Border Talents; Matosinhos; On-site; EUR 15,000 - 22,000; Full time

Benefits offered by this job

Relocation support

Paid training

Attendance bonus

Meal allowance

Productivity bonus

Job summary

Cross Border Talents in Porto seeks a French-speaking Customer Service Ambassador to support energy customers, answer inquiries, process requests and offer solutions. You will handle calls, back-office tasks, guide customers through the process, resolve issues and participate in sales/marketing activities.

The job is on-site with a 40-hour week (8 hours/day), with an initial 3–4 months on-site and the possibility of remote work later based on performance.

Qualifications

• Must have fluent French (spoken and written) at C1/C2 level.
• Strong interpersonal and communication skills with a customer-first mindset.
• Good theoretical and practical knowledge of IT.
• Availability for a full-time position (40 hours per week, 8 hours per day) with rotating shifts.

Responsibilities

• Call handling: Make and receive calls to respond to customer enquiries.
• Back-office processing: Process customer requests through various back-office activities.
• Customer guidance: Advise and support customers throughout the process, identifying needs and proposing solutions.
• Issue resolution: Handle objections, manage complaints, and ensure high-quality service.
• Sales & marketing: Carry out sales and marketing activities as required by the project.
• System usage: Use IT applications and tools efficiently.

Skills

French (C1/C2)

Interpersonal skills

Customer-oriented

Proactive attitude

IT knowledge

Tools

CRM software

Office IT tools

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions