Customer Service Ambassador

Cross Border Talents; Gondomar; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Relocation support

Meal allowance

Initial training paid

Attendance bonus

Productivity bonus (€100/mo first 6 mo

Job summary

Cross Border Talents is hiring a French-speaking Customer Service Ambassador for our Porto project. You will respond to inquiries, process requests, and provide optimal solutions while contributing to a fast-growing initiative.

Key duties include handling calls, back-office processing, guiding customers, resolving issues, and participating in sales and marketing activities. The role requires strong French language skills and solid IT knowledge, with 40 hours per week possible in rotating shifts.

Qualifications

• Must have fluent written and spoken French (C1/C2).
• Strong interpersonal and communication skills with a customer-oriented mindset.
• Availability for a full-time position (40 hours/week) with flexible, rotating shifts.
• Good theoretical and practical knowledge of IT.

Responsibilities

• Handle calls to respond to customer inquiries.
• Process customer requests through back-office activities.
• Advise and support customers throughout the process, proposing solutions.
• Resolve objections, manage complaints, and ensure high-quality service.
• Support sales and marketing activities as required by the project.
• Use various IT applications and tools efficiently.

Skills

French (C1/C2)

Communication skills

Customer service

IT basics

Tools

CRM systems

MS Office

Job description

Job Description

Join us as a French-speaking Customer Service Ambassador in Porto. This role involves supporting customers in the energy sector, responding to enquiries, processing requests, and providing optimal solutions while contributing to a fast-growing project.

Key Responsibilities

• Call Handling: Make and receive calls to respond to customer enquiries.

• Back-Office Processing: Process customer requests through various back-office activities.

• Customer Guidance: Advise and support customers throughout the entire process, identifying needs and proposing appropriate solutions.

• Issue Resolution: Handle objections, manage complaints, and ensure high-quality customer service and overall customer experience.

• Sales & Marketing: Carry out sales and marketing activities as required by the project.

• System Usage: Utilize various IT applications and tools efficiently.

Requirements & Qualifications

Must-Have

• Language Skills: Excellent command of spoken and written French (C1 or C2 level is mandatory).

• Core Competencies: Excellent interpersonal and communication skills, a customer-oriented mindset, focus on results, and a proactive attitude with the ability to propose solutions.

• Technical Skills: Good theoretical and practical knowledge of IT.

• Availability: Available for a full-time position (40 hours per week, 8 hours per day) with the flexibility to work variable and rotating shifts.

Nice-to-Have

• Previous experience in customer relations, customer service, customer support, call centres, sales, or consulting.

Working Conditions & Schedule

• Work Model: On-site (initial 3 to 4 months of on-site work, with the possibility of remote work thereafter, subject to meeting performance targets).

• Working Hours: 40 hours per week (8 hours per day) on variable and rotating shifts.

• Workplace: Modern, centrally located office in Porto, Portugal, with full relocation support provided.

• Additional Benefits: Employment contract provided from day one, including paid initial training, attendance bonus, meal allowance, guaranteed productivity bonus for the first six months (€100/month), real opportunities for career progression, and discounts/partnerships with major brands and institutions