Customer Sales Representative

Arrow Electronics; Porto; Presencial; EUR 21 000 - 27 000; Tempo integral

Resumo da oferta

Arrow Electronics' AGC division is seeking a Customer Sales Representative with Italian to join our Porto office. You will support the Sales team by managing the full order lifecycle, from entry to invoicing and delivery, and overseeing customer-reserved inventory to meet shared goals.

The role requires fluency in Italian and English (C1-C2), strong Excel skills, and prior customer service experience. We value clear communication, teamwork, and a customer-focused mindset in a dynamic,

Qualificações

• Italian & English at C1–C2 level.
• Strong Excel skills (intermediate–advanced).
• Experience in customer service with clear communication.
• Customer-focused mindset and good teamwork.

Responsabilidades

• Manage end-to-end order lifecycle from entry to invoicing and delivery.
• Communicate with customers and suppliers via email, phone or chat.
• Order management and backlog monitoring.
• Handle and respond to customer requests and backlog changes.
• Coordinate with internal departments such as Sales and Logistics.
• Ensure On-Time Delivery in line with targets.
• Drive customer satisfaction and process efficiency.

Conhecimentos

Italian (C1-C2)

English (C1-C2)

Excel

Customer service

Communication

Teamwork

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Position: Customer Sales Representative with Italian Job Description:

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based either in Porto, Portugal.

Your main responsibilities will include:

• Managing the Order-to-Invoice process
• Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat)
• Order management and backlog monitoring
• Handling and responding to customer requests and backlog changes
• Coordinating with internal departments such as Sales and Logistics
• Ensuring On-Time Delivery in line with customer and company targets
• Driving customer satisfaction and process efficiency

What we are looking for:

• Proficiency in Italian & English C1-C2 level is essential, and additional language is beneficial
• Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
• Previous experience in Customer Service
• Excellent communication and coordination skills
• A customer-focused mindset
• Strong team player

What we offer:

• We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.

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Location: PT-Porto, Portugal (Avenida da Boavista)

Time Type: Full time

Job Category: Business Support