Customer Sales Representative with Italian

Arrow Electronics; Porto; Híbrido; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Arrow Global Components (AGC), part of Arrow Electronics, is seeking a Customer Sales Representative to support the Sales team by managing the entire order lifecycle—from order entry to invoicing and delivery. You will also handle customer-reserved inventory to help Arrow and customers meet goals.

Based in Porto, Portugal, this hybrid role requires Italian and English at C1–C2 level, strong Excel skills, and prior customer service experience.

Qualificações

• Proficiency in Italian & English at C1–C2 level is essential.
• Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced).
• Previous experience in Customer Service.
• Excellent communication and coordination skills.
• A customer-focused mindset.
• Strong team player.

Responsabilidades

• Managing the Order-to-Invoice process.
• Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat).
• Order management and backlog monitoring.
• Handling and responding to customer requests and backlog changes.
• Coordinating with internal departments such as Sales and Logistics.
• Ensuring On-Time Delivery in line with customer and company targets.
• Driving customer satisfaction and process efficiency.

Conhecimentos

Italian (C1-C2)

English (C1-C2)

Customer Service

Communication

Team player

Ferramentas

Excel

Microsoft Office

Descrição da oferta de emprego

Customer Sales Representative with Italian

Customer Sales Representative with Italian

Job Description

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a global leader in the distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to clients around the world. Our business is built on trusted, long-lasting relationships with industry leaders — both suppliers and customers. We are currently looking for a Customer Service Representative to join our team. In this role, you will support the Sales team by enhancing customer relationships through proactive management of the entire customer order lifecycle — from clean order entry to invoicing and delivery. You will also manage customer-reserved inventory to meet shared goals for both Arrow and our customers. This position follows a hybrid work model from our office based either in Porto, Portugal.

Your Main Responsibilities Will Include

• Managing the Order-to-Invoice process,
• Communicating with customers and suppliers, providing after-sales support (primarily via email, occasionally by phone or chat),
• Order management and backlog monitoring,
• Handling and responding to customer requests and backlog changes,
• Coordinating with internal departments such as Sales and Logistics,
• Ensuring On-Time Delivery in line with customer and company targets,
• Driving customer satisfaction and process efficiency.

What We Are Looking For

• Proficiency in Italian & English C1-C2 level is essential, and additional language is beneficial
• Solid knowledge of Microsoft Office, especially Excel (intermediate to advanced),
• Previous experience in Customer Service,
• Excellent communication and coordination skills,
• A customer-focused mindset,
• Strong team player.

What We Offer

We offer a challenging, rewarding, and dynamic role within an international environment at a globally growing company.

Location

PT-Porto, Portugal (Avenida da Boavista)

Time Type

Full time

Job Category

Business Support