Customer Renewal Specialist, French Speaking

TeamViewer; Porto; Híbrido; EUR 25 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work time

Sales bonus

Salary reviews

Work From Abroad program

Gym discounts

Corporate Benefits platform

Resumo da oferta

TeamViewer, a leading Digital Workplace platform, is seeking a renewals-focused professional in Porto to help retain or expand ARR. You will manage renewal cycles, identify risks, and work with cross-functional teams to deliver outstanding customer experiences.

Requirements include 1–2 years in sales or customer retention, a Business/Marketing degree, and fluency in French and English. The role offers hybrid work, competitive compensation, and benefits within an international environment.

Qualificações

• 1–2 years in sales, customer retention or customer service, preferably renewals.
• Ideal IT/SaaS knowledge and experience in an international environment.
• Excellent communication and a positive attitude.

Responsabilidades

• Execute the renewal process to retain or expand ARR.
• Identify customer risk and coordinate mitigation.
• Collaborate cross-functionally to deliver exceptional customer experiences.
• Establish business relationships with customers via phone and email.
• Discover cross and up-sell opportunities with existing customers.
• Monitor market trends and provide feedback to improve loyalty.

Conhecimentos

Strong communication

Customer-centric

Results oriented

French & English

Formação académica

Business/Marketing degree

Descrição da oferta de emprego

TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization. Our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?

Responsibilities

• Execute the renewal process to ensure ARR is retained or expanded
• Identify opportunity and customer level risk and coordinate the mitigation
• Collaborate cross-functionally to provide exceptional customer experiences, building trust and credibility both internally and externally
• Establish business relationships with TeamViewer customers via telephone and email
• Discover cross and up-sell opportunities with the existing customer base
• Monitor and report on market and competitor trends, providing relevant feedback from the customers to improve internal processes and customer loyalty

Requirements

• University or college degree in the field of Business, Marketing, or something similar is great, but not a dealbreaker
• 1-2 years of experience in sales, customer retention or customer service, ideally with a focus on renewals
• Ideally experience in the IT environment with SaaS knowledge
• Strong communication skills, positive attitude and enjoy working in an international team
• Customer-centric and results-oriented approach, demonstrating a willingness to go the extra mile
• Fluency in French and English is mandatory, further languages are a plus

What we offer

• Onsite Onboarding in our HQ office for an optimal start
• Great compensation and benefits packages including company achievement bonus or sales bonus and regular salary reviews
• Public transport friendly offices
• Special terms for local gyms
• Access to Corporate Benefits platform with many discounts
• Regular Team events and company-wide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
• Hybrid work time
• Work From Abroad Program allowing up to 40 days of work outside your contracting country
• We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!

TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.