Customer Relationship Management Manager

Tata Consultancy Services Limited; Portugal; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Permanent contract

Lisbon + hybrid work

Competitive salary

Annual performance reviews

Professional development programmes

BYB referral programme

Job summary

Tata Consultancy Services (TCS) is hiring a Salesforce Team Manager in Lisbon on a hybrid basis. You will lead a multidisciplinary Salesforce team across Sales Cloud, Service Cloud, Commerce Cloud, and Experience Cloud, driving architecture, integration, and best practices.

The role demands 8+ years of Salesforce experience, 3+ years in leadership, strong communication, and stakeholder management. You will support pre-sales, guide DevOps practices, and mentor professionals while collaborating

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Salesforce experience, including hands-on configuration and development, and at least 3 years in technical leadership or team management.
• Proven delivery experience across Sales Cloud, Service Cloud, Commerce Cloud, or Experience Cloud.
• Strong knowledge of Salesforce Architecture, Apex, Lightning Web Components (LWC), Flow, Data Modelling, Security, APIs, Integration Patterns, and Deployment Practices.
• Experience with Agile methodologies, DevOps, CI/CD, Git, testing strategies, and code reviews.
• Strong leadership, people management, and stakeholder management skills.
• Experience with MuleSoft Anypoint Platform, API-led connectivity, or enterprise integration solutions.
• Experience with Marketing Cloud, Data Cloud, Industry Clouds, ERP integrations, or large-scale digital commerce programmes.
• Exposure to pre-sales activities, solution workshops, estimations, and client-facing engagements.
• Salesforce certifications such as Platform Developer I, Salesforce Administrator, Consultant Certifications, Application Architect, or System Architect.
• MuleSoft certifications are a plus.
• Lead, coach, and develop a multidisciplinary Salesforce team, including developers, administrators, consultants, business analysts, and technical leads.
• Plan team capacity, allocate work, monitor progress, and remove delivery blockers.
• Guide the design, development, and enhancement of scalable Salesforce solutions across multiple clouds.
• Review solution designs, integrations, security models, and development practices to ensure quality and scalability.
• Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft where applicable.
• Collaborate closely with Project Managers to manage scope, priorities, risks, dependencies, and resource planning.
• Lead technical workshops, sprint planning sessions, design reviews, and stakeholder meetings.
• Ensure adherence to Salesforce best practices for security, performance, testing, release management, and documentation.
• Support pre-sales activities through estimations, technical presentations, solution proposals, and delivery planning.
• Drive continuous improvement, mentoring, and technical excellence across the Salesforce practice.

Responsibilities

• Lead, coach, and develop a multidisciplinary Salesforce team, including developers, administrators, consultants, business analysts, and technical leads.
• Plan team capacity, allocate work, monitor progress, and remove delivery blockers.
• Guide the design, development, and enhancement of scalable Salesforce solutions across multiple clouds.
• Review solution designs, integrations, security models, and development practices to ensure quality and scalability.
• Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft where applicable.
• Collaborate closely with Project Managers to manage scope, priorities, risks, dependencies, and resource planning.
• Lead technical workshops, sprint planning sessions, design reviews, and stakeholder meetings.
• Ensure adherence to Salesforce best practices for security, performance, testing, release management, and documentation.
• Support pre-sales activities through estimations, technical presentations, solution proposals, and delivery planning.
• Drive continuous improvement, mentoring, and technical excellence across the Salesforce practice.

Skills

Team leadership

People management

Stakeholder management

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field

Tools

Salesforce Apex

Lightning Web Components (LWC)

Sales Cloud

Service Cloud

Commerce Cloud

Experience Cloud

MuleSoft Anypoint Platform

APIs (REST/SOAP)

CI/CD

Git

Job description

Are you a Salesforce Team Manager seeking a new exciting challenge?

If your answer is yes, it's your lucky day, so keep reading, it may be exactly what you're looking for!

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 8+ years of Salesforce experience, including strong hands-on configuration and development experience and at least 3 years in technical leadership or team management roles.
• Proven delivery experience across Sales Cloud, Service Cloud, Commerce Cloud, or Experience Cloud.
• Strong knowledge of Salesforce Architecture, Apex, Lightning Web Components (LWC), Flow, Data Modelling, Security, APIs, Integration Patterns, and Deployment Practices.
• Experience with Agile methodologies, DevOps, CI/CD, Git, testing strategies, and code reviews.
• Strong leadership, people management, and stakeholder management skills.
• Excellent communication, analytical, and problem-solving skills.
• Experience with MuleSoft Anypoint Platform, API-led connectivity, or enterprise integration solutions.
• Experience with Marketing Cloud, Data Cloud, Industry Clouds, ERP integrations, or large-scale digital commerce programmes.
• Exposure to pre-sales activities, solution workshops, estimations, and client-facing engagements.
• Salesforce certifications such as Platform Developer I, Salesforce Administrator, Consultant Certifications, Application Architect, or System Architect.
• MuleSoft certifications are a plus.
• Lead, coach, and develop a multidisciplinary Salesforce team, including developers, administrators, consultants, business analysts, and technical leads.
• Plan team capacity, allocate work, monitor progress, and remove delivery blockers.
• Guide the design, development, and enhancement of scalable Salesforce solutions across multiple clouds.
• Review solution designs, integrations, security models, and development practices to ensure quality and scalability.
• Oversee integrations using REST/SOAP APIs, platform events, middleware, and MuleSoft where applicable.
• Collaborate closely with Project Managers to manage scope, priorities, risks, dependencies, and resource planning.
• Lead technical workshops, sprint planning sessions, design reviews, and stakeholder meetings.
• Ensure adherence to Salesforce best practices for security, performance, testing, release management, and documentation.
• Support pre-sales activities through estimations, technical presentations, solution proposals, and delivery planning.
• Drive continuous improvement, mentoring, and technical excellence across the Salesforce practice.
• Workplace: Lisbon + hybrid work
• Work Schedule: 9AM to 6PM
• Permanent contract
• Pay and benefits - Competitive salary and a flexible compensation package adapted to your needs.
• Opportunity knocks - Career development opportunities and annual performance reviews.
• Learn as you grow - Access to leading learning platforms, certifications, and professional development programmes.
• Bring your buddy - Participate in our BYB referral programme and earn attractive rewards.
• Connect globally - Work with multicultural teams and international clients.
• And so on - Team events, recognition programmes, well-being initiatives, diversity and inclusion activities, and much more.

Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions.

With a presence in 55 countries and over 600,000 employees, TCS helps leading organizations drive digital transformation through innovation, technology, and expertise.