Customer Payments Administrator (f/m/d)

Essity; Lisboa; Hybrid; EUR 28,000 - 38,000; Full time

Job summary

Essity in Lisbon is seeking a Customer Payments Administrator to ensure accurate processing of incoming payments, allocate payments to client accounts, and post entries to ledgers within a dynamic finance and customer service environment.

You will help automate touchless payment processes, support audits, and collaborate with internal teams across a matrix organization, while maintaining compliance with Essity policies and regulatory standards.

Qualifications

• Bachelor’s degree in finance or equivalent.
• Experience in accounting or a similar role, ideally with customer service exposure.
• Familiarity with SAP (R/3 and S/4), EBS Workbench, and Office 365.
• Strong communication and collaboration skills, adaptable to change, and proactive in problem-solving.
• Fluent in English, both written and verbal.

Responsibilities

• Payment Allocation: Apply and allocate incoming payments to customer accounts accurately and promptly.
• Transaction Management: Classify, code, and record financial transactions; post entries to customer accounts and general ledger.
• Process Automation: Maintain and support touchless payment process automation for efficiency.
• Compliance & Quality: Perform quality checks and ensure compliance with Essity policies, accounting standards, and legal regulations.
• Audit Support: Assist in resolving external and internal audit findings and maintain accurate documentation.
• Stakeholder Collaboration: Partner with internal teams and escalate issues if necessary.
• Continuous Improvement: Provide input on inefficiencies and contribute to solutions within a matrix organization.

Skills

English fluency

Communication

Collaboration

Adaptability

Problem solving

Education

Bachelor’s degree in finance

Tools

SAP (R/3/S/4)

EBS Workbench

Office 365

Job description

**Customer Payments Administrator (f/m/d)**Are you ready to make an impact with a global organization? Do you want to combine finance expertise with customer payments and innovation? Join us and help shape a seamless experience for our customers! ## **About the Role**As a Customer Payments Administrator, you will play a key role in ensuring accurate and timely processing of incoming payments. Based in our Lisbon office, you’ll work in a dynamic environment that blends finance, customer service, and process automation. This position offers exposure to global stakeholders and the opportunity to contribute to continuous improvement initiatives in a transforming environment. ## **What You Will Do*** **Payment Allocation:** Apply and allocate incoming payments to customer accounts accurately and promptly.* **Transaction Management:** Classify, code, and record financial transactions; post entries to customer accounts and general ledger.* **Process Automation:** Maintain and support touchless payment process automation for efficiency.* **Compliance & Quality:** Perform quality checks and ensure compliance with Essity policies, accounting standards, and legal regulations.* **Audit Support:** Assist in resolving external and internal audit findings and maintain accurate documentation.* **Stakeholder Collaboration:** Partner with internal teams and escalate issues if necessary.* **Continuous Improvement:** Provide input on inefficiencies and contribute to solutions within a matrix organization. ## **Who You Are*** Bachelor’s degree in finance or equivalent.* Experience in accounting or a similar role, ideally with customer service exposure.* Familiarity with SAP (R/3 and S/4), EBS Workbench, and Office 365.* Strong communication and collaboration skills, adaptable to change, and proactive in problem-solving.* Fluent in English, both written and verbal. **All resumes should be submitted in English.** ## **What We Can Offer You**Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us ## **About Location**With an office located in Lisbon, you will work within a sustainable building boasting panoramic views, close to amenities, public transport and the airport. ## ## Application End Date:27 out. 2026## ## Job Requisition ID:Essity266118