Customer Operations Lead | BPO & Network Requests

Edp Renovaveis Servicios Financieros SA; Porto; Hybrid; EUR 40,000 - 70,000; Full time

Job summary

EDP Renovaveis Servicios Financieros SA is seeking a dynamic BPO team leader to drive operations in a hybrid work environment. The role focuses on coordinating with multiple units, resolving customer-impacting requests, and improving processes to enhance service delivery.

The ideal candidate brings autonomy, strong communication, and proven team management skills to support our global energy transition initiatives.

Qualifications

• Autonomy and accountability are essential.
• Strong communication across Organisational Units.
• Ability to work effectively as part of a team.
• Strong analytical skills.
• Experience in managing and automating BPO activities.
• Knowledge of the Network Connection process.
• Experience in team management.
• Ambitious and human-skills oriented, aligned with our purpose.

Responsibilities

• Manage the BPO team and follow up on action plans when deviations are identified.
• Follow up on the resolution of operational requests impacting customers.
• Monitor the lifecycle of Network Connection Requests with responsible Units.
• Manage customer expectations and follow up on processes with customers.
• Identify and implement process improvement opportunities.

Skills

Autonomy & accountability

Strong communication

Teamwork

Analytical skills

Managing BPO activities

Network Connection process

Team management

Ambition & human skills

Job description

EDP Renovaveis Servicios Financieros SA is seeking a dynamic BPO team leader to drive operations in a hybrid work environment. The role focuses on coordinating with multiple units, resolving customer-impacting requests, and improving processes to enhance service delivery.

The ideal candidate brings autonomy, strong communication, and proven team management skills to support our global energy transition initiatives.