Customer Operations Expert - Banking & Financial Services

Manpower, Inc.; Lisboa; Remote; EUR 21,000 - 32,000; Full time

Job summary

Manpower Portugal recruits Customer Operations Experts to join a leading international financial services project supporting the Irish market. You will resolve inquiries via phone, chat and email, take ownership from start to finish, and contribute to fraud investigations and dispute resolutions.

English proficiency at C1/C2 is required, with at least 1 year in Banking/Financial Services or Insurance. You should be customer‑focused, empathetic, and comfortable using Slack and Google Workspace,

Qualifications

• English proficiency at C1/C2 level.
• Minimum 1 year of experience in Banking, Financial Services, or Insurance.
• Strong communication, problem-solving, and decision-making skills.
• Customer-focused mindset with empathy, resilience, and attention to detail.
• Comfortable using tools such as Slack, Google Workspace, and other digital platforms.

Responsibilities

• Resolve customer inquiries via phone, chat, and email, aiming for first-contact resolution.
• Take ownership of customer issues from start to finish, including complex cases.
• Support fraud investigations, dispute resolution, chargebacks, and complaints handling.
• Build trust with customers by providing professional, empathetic, and effective support.
• Identify and assist vulnerable customers, ensuring appropriate support and escalation.
• Share knowledge with colleagues and contribute to continuous process improvement.
• Adapt quickly to changing customer and business needs.

Skills

English proficiency

Communication

Problem-solving

Empathy

Attention to detail

Tools

Slack

Google Workspace

Job description

Are you passionate about delivering outstanding customer experiences? Do you have experience in Banking, Financial Services, or Insurance and thrive in a fast-paced environment?

Manpower Portugal is recruiting Customer Operations Experts to join a leading international financial services project supporting the Irish market.

Key Responsibilities

• Resolve customer enquiries via phone, chat, and email, aiming for first-contact resolution
• Take ownership of customer issues from start to finish, including complex cases
• Support fraud investigations, dispute resolution, chargebacks, and complaints handling
• Build trust with customers by providing professional, empathetic, and effective support
• Identify and assist vulnerable customers, ensuring appropriate support and escalation
• Share knowledge with colleagues and contribute to continuous process improvement
• Adapt quickly to changing customer and business needs

What We're Looking For

• English proficiency at C1/C2 level
• Minimum 1 year of experience in Banking, Financial Services, or Insurance (either in Ireland or supporting the Irish market remotely)
• Strong communication, problem-solving, and decision-making skills
• Customer-focused mindset with empathy, resilience, and attention to detail
• Comfortable using tools such as Slack, Google Workspace, and other digital platforms
• EU citizenship or a valid Portuguese work/residence permit

What You'll Gain

• Opportunity to work with a recognised international financial services brand
• Dynamic and collaborative work environment
• Career development and continuous learning opportunities
• Exposure to digital banking operations and customer experience excellence

We look forward to hearing from you!