Customer Excellence Performance Manager (12M fixed-term)

Emma Sleep GmbH; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

Emma – The Sleep Company in Lisbon is seeking a Customer Excellence Performance Manager on a 12-month fixed-term contract to strengthen the link between our store network and core support teams. You will support day-to-day interactions with the store network, translating field feedback into actionable insights for CS, operations and logistics to fix issues quickly and improve customer experiences.

This entry point into Emma's Customer Excellence team offers an opportunity to influence retail

Responsabilidades

• Support day-to-day interactions with the store network
• Translate field feedback into actionable insights for CS, operations and logistics
• Help fix issues quickly and improve customer experiences across channels

Descrição da oferta de emprego

Customer Excellence Performance Manager (12M fixed-term)

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 20 markets and more than 35 Emma stores across Europe.

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide.

It’sour people who bring this mission to life. At Emma,you’lljoin a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together.

Ready to awaken your best with us?

This is a great entry point into Emma's Customer Excellence team for someone who understands retail from the inside. As a Customer Excellence Performance Manager, you will support the day-to-day relationship between Emma and our store network, acting as the connective tissue between what happens on the store floor and what our CS, operations and logistics teams need to know to fix it.

Become an Emmie

We are on a mission to become No.1 in the world of sleep, and we’re looking for driven, ambitious people to help us shape what’s next. If you’re curious, hands-on, and ready to challenge the status quo, you’ll find the space here to make things happen and create real impact.

We are proud to be an equal opportunity employer and are committed to building an inclusive workplace. We celebrate diversity and consider all qualified applicants regardless of race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.

Our aim is to get back to you within a few days. Due to the high volume of applications, there may be slight delays, but we’ll get back to you as soon as possible.