Customer Care Representative

Medtronic Inc.; Lisboa; Hybrid; EUR 18,000 - 27,000; Full time

Benefits offered by this job

Salário competitivo

Plano de benefícios flexível

Job summary

A Medtronic Inc. procura um Customer Care Representative em Lisboa para integrar a nova equipa de Service & Repair. Será responsável por gerir pedidos de serviço, orçamentos e follow-ups, assegurando uma experiência excecional ao cliente e contribuindo para a recuperação de dispositivos médicos.

O candidato ideal tem pelo menos 2 anos de experiência em atendimento, dominio de inglês, português e espanhol, e está preparado para um modelo de trabalho híbrido com deslocações mínimas.

Qualifications

• Ensino secundário completo.
• Pelo menos 2 anos de experiência em atendimento ao cliente ou operações.
• Proficiência em inglês, português e espanhol, falado e escrito.

Responsibilities

• Atuar como ponto de contato principal para clientes ao longo da jornada de serviço e reparo.
• Gerir pedidos de serviço, orçamentos, encomendas e atividades de follow-up.
• Colaborar com engenheiros de serviço, centros de reparação, logística e outras partes interessadas para resolver problemas.
• Tratar de escalonamentos de clientes, incluindo reclamações, com resolução atempada e follow-up.
• Isenção de conformidade e requisitos de qualidade no ambiente regulado de MedTech.
• Contribuir para melhorias de processos e iniciativas de melhoria contínua.
• Participar em projetos, melhorias de sistema e atividades de UAT.

Skills

Inglês

Português

Espanhol

Multitarefas

Precisão

Education

Diploma de ensino secundário

Tools

SAP

Salesforce

MS Office

Job description

Customer Care Representative

Salary: €18,320 - 27,480 yearly

Empresa: Medtronic Inc. Tipo de Emprego: Periodo Integral Lisbon, Portugal

Descrição do Emprego - Customer Care Representative

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Representatives who are passionate about delivering exceptional services and who thrive in a fast-moving environment.

This is more than a traditional customer service role. You will become a trusted partner for customers, helping ensure that medical devices are repaired, maintained, and returned to service as quickly and efficiently as possible. Your work will directly support healthcare providers and ultimately contribute to patient care.

Your work will directly support healthcare providers and ultimately contribute to patient care.

Whether you're starting your career, bringing experience from another field, or already an experienced customer care professional, we're looking for people with a customer-first mindset, curiosity, ownership, and a willingness to learn and grow.

This position is based in Lisbon, Portugal and follows a hybrid work arrangement, with a combination of office-based and remote work to cover Portugal. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives.

Primary Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service-related complaints, ensuring timely resolution and appropriate follow-up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

• High School Diploma and 2+ years of relevant experiencein customer service, operations, service support or a related environment
• Professional proficiency in English, Portuguese and Spanish , both written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working within established processes and procedures in an operational environment

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in an additional European language
• Experience managing customer escalations or complex customer inquiries
• Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package.

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Portugal: 18,320.00 EUR- 27,480.00 EUR|Spain: 24,800.00 EUR- 37,200.00 EUR|The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Sobre a empresa

Medtronic Inc.

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