Field Service Engineer

Philips International; Guarda; Híbrido; EUR 26 000 - 43 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working

Paid time off

Health & wellbeing benefits

Diversity & inclusion initiatives

Learning & development opportunities

Resumo da oferta

Philips is seeking a Field Service Engineer in Portugal to install, maintain and implement FCO for medical devices across modalities. You will act as an ambassador, deliver technical service with a focus on First Time Right, and coordinate activities with the customer care center while following regulatory guidelines.

You will work with a team in Portugal, reporting to the Area Service Delivery Manager, and enjoy a hybrid model with opportunities to develop technical skills in a multinational

Qualificações

• Degree in Biomedical or Electrotechnical engineering.
• Strong customer-first attitude and collaborative work style.
• Excellent communication, autonomy and proactive ownership.

Responsabilidades

• Provide installation, maintenance and FCO implementation of medical devices.
• Coordinate service activities with the customer care center and follow regulations.
• Troubleshoot using remote/onsite diagnostics and service information, ensuring First Time Right.
• Work as part of the Customer Service delivery team in Portugal with hybrid work model.

Conhecimentos

Customer focus

Autonomy

Proactive

Communication

Willingness to travel

Formação académica

Biomedical or Electrotechnical engineering degree

Descrição da oferta de emprego

Field Service Engineer Supporting technical needs of Philips, providing installation, maintenance, and FCO implementation of equipment in multi modalities, maximizing customer satisfaction.

Your role:

The Field Service Engineer is the ambassador of Philips HealthTech ensuring that all customers are satisfied while meeting or exceeding our business targets. Executes technical service to the requests, problems, or planned service activities. These can be coordinated, scheduled, and with prepared action plans from the customer care center. Solutions or actions should be carried out in accordance with our regulatory guidelines, processes & procedures.

Solutions are provided by using remote/onsite diagnostics, troubleshooting techniques, service technical information, or knowledge, executing service work orders and keeping the customer informed of the service status. Focuses on First Time Right ensuring there is a clear action plan, with parts (if required), and diagnosis before the onsite visit. As a Field Service engineer you will be working as a team member of Customer Service delivery team in Portugal and reporting to Area Service Delivery Manager. You will have an opportunity to develop your technical skills in a multinational set up while working in a hybrid model.

Qualifications

Degree in Biomedical or Electrotechnical engineering Preferably hands-on technical experience with Medical Devices (Xray / IGT / CT Scanners / Magnetic Resonance or others) Customer first attitude, works collaboratively, autonomy, proactive and taking ownership. Ability to express sympathy, empathy and patience, clear and effective communication. Technical knowledge and engineering fundamentals (experience is a plus) Good computer, PC and internet skills. Language: Portuguese and fluent in English (Spanish is a plus) Available to travel.

Compensation & Benefits

Doing meaningful work should come with fair, transparent rewards. The base salary range for this role is € 26,065.00 –€ 43,441.66. We determine pay within the range using objective factors, like the skills the role requires, your relevant experience and the responsibility you'll have in this role, alongside internal equity and local market considerations. This role is eligible for short-term incentive, with your rewards linked to both individual performance and company results. We'll share the full approach with you during the interview process, so you can make a clear, informed decision. Benefits include flexible/hybrid working, paid time-off, health and wellbeing benefits, diversity & inclusion initiatives and learning and development opportunities. You may still be the right candidate for this or other opportunities at Philips.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

About Philips

Are you ready to do the work of your life to help the lives of others? Learn more about our business, discover our rich and exciting history and learn more about our purpose. Learn more about our culture of impact with care. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people's health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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