Customer Care Associate: Fast-Paced Freight Support

Redspher; Vila Nova de Gaia; Presencial; EUR 17 000 - 23 000; Tempo integral

Resumo da oferta

Redspher is seeking a Customer Care Associate to support customers and carriers with shipment information, inquiries and requests. You will be the frontline contact to ensure processes meet quality standards and deliver the best customer experience.

The role emphasizes timely responses, proactive issue resolution, and collaboration across internal teams to maintain high service levels for European shipments.

Qualificações

• Excellent interpersonal and communication skills.
• Strong customer service orientation and problem-solving.
• Ability to manage multiple tasks with attention to detail.

Responsabilidades

• Respond promptly to customer inquiries and process shipment information.
• Provide professional support to shippers and carriers to ensure quality service.
• Track deliveries and escalate issues to maintain timely resolutions.

Conhecimentos

English proficiency

Customer service

Communication

German language (advantage)

Descrição da oferta de emprego

Redspher is seeking a Customer Care Associate to support customers and carriers with shipment information, inquiries and requests. You will be the frontline contact to ensure processes meet quality standards and deliver the best customer experience.

The role emphasizes timely responses, proactive issue resolution, and collaboration across internal teams to maintain high service levels for European shipments.