Customer Care Associate

Redspher; Vila Nova de Gaia; Presencial; EUR 24 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary package

Dynamic international team

Onboarding and training opportunities

Growth within Redspher Group

Resumo da oferta

Easy4Pro, part of Redspher Group, is seeking a customer-focused specialist to support transport procurement and monitoring across a fast-growing marketplace. Responsibilities include handling tickets or calls, ensuring on-time deliveries, resolving carrier disputes, and onboarding new customers and suppliers.

You will collaborate with an international team, create operational content, and verify supplier contracts while adhering to workflows.

Qualificações

• Fluent in English and French; additional languages a plus.
• Strong client communication skills (written, verbal, online).
• Dynamic, motivated, rigorous, team-oriented, and customer-focused.
• A self-starter who collaborates effectively.
• Flexible, cost-conscious, and persuasive in problem-solving.
• Passionate about delivering quick, sustainable solutions with curiosity and engagement.
• Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage.

Responsabilidades

• Provide timely and effective assistance via tickets and/or phone, ensuring customer needs are met.
• Follow-up shipments to ensure on-time delivery.
• Oversee and resolve disputes between carriers and customers, maintaining strong relationships.
• Follow company workflows to deliver exceptional customer satisfaction.
• Create supporting materials, communications, and user-focused content to enhance operations.
• Onboard and train new customers and suppliers joining the Easy4Pro community.
• Work closely with the team to foster a culture of continuous improvement.
• Verify documents, check for accuracy, and register suppliers and contracts.
• Work schedule from 7am to 16pm.

Conhecimentos

Fluent English

Fluent French

Client communication

Formação académica

University degree (B.S. or Master’s)

Descrição da oferta de emprego

Easy4Pro is a leading logistics marketplace within the Redspher Group, focused on simplifying transport procurement. As the most successful and fast-growing start-up in Redspher’s portfolio—Europe’s leader in premium freight.

If you’re passionate about customer satisfaction, transport monitoring, and working in a fast-paced, multicultural environment, this is the opportunity for you!

Key Responsibilities

• Customer Support: Provide timely and effective assistance via tickets and/or phone, ensuring customer needs are met.
• Transport Monitoring: Follow-up shipments to ensure on-time delivery.
• Conflict Resolution: Oversee and resolve disputes between carriers and customers, maintaining strong relationships.
• Process Compliance: Follow company workflows to deliver exceptional customer satisfaction.
• Process Improvement: Create supporting materials, communications, and user-focused content to enhance operations.
• Training: Onboard and train new customers and suppliers joining the Easy4Pro community.
• Collaboration: Work closely with the team to foster a culture of continuous improvement.
• Invoicing Support: Verify documents, check for accuracy, and register suppliers and contracts.
• Work Schedule from 7am to 16pm

Your Profile

• Fluent in English and French (additional languages are a plus).
• Strong client communication skills (written, verbal, and online face-to-face).
• Dynamic, motivated, rigorous, team-oriented, and customer-focused.
• A self-starter who thinks independently but collaborates effectively.
• Flexible, cost-conscious, and persuasive in problem-solving.
• Passionate about delivering quick, sustainable solutions with curiosity and engagement.
• Comfortable with technology and digital tools.
• University degree (B.S. or Master’s).
• Experience in logistics (2PL, 3PL, or 4PL) or a SaaS environment is a strong advantage.

What We Offer

• A key position in a successful, financially stable start-up. Be part of an exciting project from its early stages and grow with us.
• Work with a market-leading solution and collaborate with globally recognised companies like Faurecia, Valeo, and Renault.
• Join a dynamic, multicultural, and international team in a positive and collaborative workplace.
• Competitive salary and benefits package

Redspher is a proud recipient of the Referral & Growth Culture Award 2026 from Sprad. We were recognized with the Strong Referral Culture Badge for confirming that employee referrals are a structurally embedded and successful hiring channel within our organization, and the Top Growth Culture Badge for meeting the core criteria of a lived growth culture where development is integrated into employees' experience.