Customer Care Agent (Part-Time) at Care to Beauty

Care to Beauty; Maia; Híbrido; EUR 992 000 - 1 488 000; Tempo parcial

Resumo da oferta

Care to Beauty is seeking a part-time Customer Care Agent in Maia, PT. The role covers on-site and hybrid work with weekend remote shifts. You will handle inquiries across WhatsApp, email, and marketplaces, ensuring timely, empathetic responses and smooth order modifications.

You must have strong written English, prior customer support or ecommerce experience, and the ability to work autonomously in a fast-paced environment. The schedule is fixed and weekend availability is required.

Qualificações

• Excellent written English.
• Availability for one of the two weekly patterns, weekend shift included.
• Live within commuting distance of the office.
• Quiet workspace and stable internet for remote shifts, weekend included.
• High school diploma or equivalent (12th grade).
• Autonomous work style with no coworker on shift.
• Strong problem-solving and adaptability.
• Detail-oriented and organized in a fast-paced environment.
• Previous customer support or related experience.
• Experience with marketplaces such as Amazon or general e-commerce.
• Additional languages beyond English.
• Experience in the beauty industry.
• Ability to multitask and prioritize.
• Experience with customer service software.

Responsabilidades

• Handle customer inquiries and complaints on WhatsApp, email, and marketplace messaging.
• Answer within each marketplace’s response time targets.
• Process order modifications, cancellations, refunds, and other requests.
• Manage delivery issues with logistics partners.
• Maintain a positive, empathetic, professional attitude toward customers.
• Run weekend shift independently with proper handover.
• Collaborate with internal teams to close issues end-to-end.
• Provide feedback on customer trends to the Lead.

Conhecimentos

Customer support

Attention to detail

Multitasking

Marketplace experience

Formação académica

High school diploma

Descrição da oferta de emprego

Customer Care Agent (Part-Time) – Care to Beauty – Maia, P13, PT

This Full time on site position offers great opportunities for career growth.

All Cosmetics At Your Fingertips. We are an online beauty and skincare haven serving customers from over 150 countries. Driven by passion, our mission is to deliver the very best beauty products from renowned European brands straight to our global clientele. From beloved classics to niche indie brands, we pride ourselves on curating an expansive collection that caters to every beauty enthusiast's needs.

The Role

Care to Beauty is opening two part‑time Customer Care Agent positions, 20 hours per week each, reporting to our Customer Operations Lead. Together, these two roles extend our customer support across the full week, weekends included. You will answer questions, fix delivery issues, and make sure every interaction ends better than it started, on WhatsApp, by email, and across the marketplaces where we sell.

The schedule

Two fixed weekly patterns, one per position. Both are 20 hours: five shifts of four hours.

Position A: Tuesday to Saturday.

Four hours a day, Tuesday through Friday, plus four hours on Saturday.

Days off: Sunday and Monday.

Position B: Sunday to Thursday.

Four hours on Sunday, plus four hours a day from Monday through Thursday.

Days off: Friday and Saturday.

Your schedule is fixed and known in advance, so you can plan your life around it. One position works mornings and the other late afternoons, agreed with you and with some flexibility on our side. Tell us in your application which of the two patterns works for you. Weekend availability is not optional in either one, so please only apply if the day of the week suits you.

Where you will work

Hybrid. Part of your week at our office, part from home. Your weekend shift is always remote. You never come in on a Saturday or Sunday. One exception, and it is a good one: for your first four to six weeks you work mornings at our office, next to the team. Learning this job is far quicker beside the people who already do it. Either way, you need to live within commuting distance of our office.

What you will do

• Handle customer inquiries and complaints on WhatsApp, by email, and through marketplace messaging.
• Answer within each marketplace's response time targets, following that platform's rules and tone.
• Process order modifications, cancellations, refunds, and other customer requests.
• Manage delivery issues with logistics partners such as CTT, DHL, and others.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Run your weekend shift on your own: prioritise what cannot wait, resolve what is yours to resolve, ... and leave a clean handover for the team.
• Collaborate with internal teams so problems get closed end to end.
• Give the Customer Operations Lead timely feedback on customer trends and recurring issues.

Who you are

• Adaptable and quick on your feet. Priorities shift, volumes spike, new tools arrive. You adjust without losing quality or needing a full briefing every time.
• Resilient. Customer Care means difficult conversations, repeated questions, and the occasional person having a bad day at your expense. You stay steady, you do not take it personally, and you keep the standard high on the tenth case as on the first.
• A genuine team player. You share what you know, ask for help when you need it, and leave clean handovers. That matters more here than usual: what you do on Sunday lands on someone's desk on Monday.
• Proactive and reliable with your schedule. You spot what needs doing before being told, and you show up when you said you would. In a part‑time role that covers the weekend alone, punctuality is not a detail, it is the job.
• Consistent. Your output is predictable in the best sense. Same care, same accuracy, same tone, whichever day of the week it is and whoever is or is not around.

Requirements

• Excellent written English.
• This role is written‑only, across WhatsApp, email and marketplaces, so how you write is the single most important skill here.
• Availability for one of the two weekly patterns above, weekend shift included.
• Based within commuting distance of our office, for the three on‑site shifts per week.
• A quiet place to work and a stable internet connection for your remote shifts, weekend included.
• Minimum high school diploma or equivalent (12th grade).
• Comfortable working autonomously, without a colleague on shift with you.
• Strong problem‑solving skills and the ability to adapt to different customer needs.
• Attention to detail and the ability to stay organised in a fast‑paced environment.
• Previous experience in customer support or a related role.
• Experience with marketplaces such as Amazon, or with e‑commerce in general.
• Additional languages beyond English.
• Experience in the beauty industry.
• Ability to multitask and prioritise effectively.
• Experience with customer service software.

How we hire

Four steps, and you will know where you stand at each one.

The form includes a short written exercise: one real customer situation, and your reply to it.

It takes about ten minutes, and it is the part we read most carefully, because writing is the job.

Screening

We review your application and your written answer.

First interview

With People & Culture and the Customer Care team. We talk about the role, how you work, and what you are looking for. This is also where you ask us the hard questions.

Final interview

With our CEO. This step is for a shortlist of candidates. If it is a match on both sides, we make you an offer.