French Customer Advisor-Beauty Care Brand

Cross Border Talents; Porto; On-site; EUR 14,000 - 21,000; Full time

Job summary

A recruitment agency is seeking a French Customer Advisor for a leading beauty brand in Porto. Candidates should have excellent communication skills and be native French speakers. The role involves engaging with customers across various platforms, providing exceptional service, and working onsite in shifts. Previous experience in the cosmetics sector is a plus.

Qualifications

• Must have excellent communication and empathy skills, focused on customer satisfaction.
• Customer-oriented with strong problem-solving abilities.
• Native-level proficiency in French and B2 in English.
• Proficient IT skills, able to use tools for reporting effectively.
• Availability for shifts onsite at client’s offices in Porto.

Responsibilities

• Engage customers via chat, phone, emails, web forms, and social media.
• Handle consumer requests, provide information, and resolve complaints.
• Deliver exceptional solutions and services.
• Offer professional and timely product and beauty advice.

Skills

Excellent communication skills

Empathy

Customer orientation

Problem-solving skills

Teamwork

Native-level proficiency in French

English proficiency (B2)

Proficient IT skills

Tools

CRM tools

Reporting tools

Job description

French Customer Advisor-Beauty Care Brand

We are hiring French speakers on behalf of our client running a project dedicated to a leading company dedicated solely to beauty, leveraging over 110 years of expertise to understand and fulfill the diverse desires and aspirations of consumers worldwide.

Responsibilities

• Engage with customers through live chat, phone, emails, web forms, and social media platforms.
• Handle consumer requests, providing information and resolving complaints.
• Deliver exceptional solutions and services.
• Offer professional, accurate, and timely product and beauty advice.

Qualifications

Must Have:

• Excellent communication skills, empathy, and a strong focus on customer satisfaction.
• Customer orientation, problem-solving skills, and the ability to work effectively in a team.
• Native-level proficiency in French and English (B2).
• Proficient IT skills, including the ability to efficiently use tools to report interactions.
• Availability to work in shifts onsite at our client\'s offices in Porto.

Nice to Have:

• Previous experience in the cosmetics and luxury sectors.
• Knowledge and experience with digital and social media platforms.

Working Hours

40 hours per week (8 hours per day with an additional hour for lunch), Monday to Sunday from 08:00 to 20:00.

Apply today and become a part of a team that excels in beauty and customer service, delivering outstanding experiences to our valued consumers.