Customer Advisor

Cross Border Talents; Viana do Castelo; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Daily meal allowance

Comprehensive training

Local employment opportunity

Job summary

Cross Border Talents is hiring French-speaking Customer Advisors to join on-site teams in Braga and Aveiro, Portugal. You will handle customer inquiries about credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Requirements include native or C2-level French, prior sales experience or a strong sales mindset, and excellent communication and problem-solving skills.

Qualifications

• Native or C2-level proficiency in French.
• Experience in sales or a strong sales aptitude.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Responsibilities

• Handle inbound phone inquiries regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Skills

French language

Sales aptitude

Communication skills

Active listening

Problem solving

Resilience under pressure

Team player

Job description

Customer Advisor (French Speaking)

Locations: Braga & Aveiro, Portugal (Brick & Mortar / On-site)

Target Market: French Market

Relocation: None (Local candidates only)

Are you fluent in French, sales-oriented, and looking to build a career in the banking and financial sector? We are hiring French-Speaking Customer Advisors to join on-site teams in Braga and Aveiro!

In this role, you will handle customer inquiries regarding credit products, assess financing requests, and deliver tailored financial solutions for a major international financial brand.

Key Responsibilities:

• Handle inbound inquiries by phone regarding existing credit products and new financing requests.
• Assess customer needs, provide reassurance, and recommend tailored financing solutions.
• Maximize inbound and outbound interactions by identifying and developing commercial opportunities.
• Build and maintain strong, long-term customer relationships following strict standards of excellence.
• Manage customer accounts and documentation with high accuracy, integrity, and confidentiality.

Candidate Requirements:

• Mandatory: Native or C2-level proficiency in French.
• Mandatory: Previous experience in sales OR a strong sales aptitude/commercial mindset.
• Previous contact center or customer service experience is a strong advantage.
• Excellent communication skills, active listening, and problem-solving abilities.
• Resilience, adaptability, and the ability to work under pressure in a team environment.

Location & Eligibility Criteria (Strict):

• Must currently reside in Portugal.
• Must live in or near Braga or Aveiro (within a 50 km radius of the office).
• Please note: No relocation package or accommodation assistance is provided. Candidates requiring relocation or living outside the specified radius will not be considered.

What Is Offered:

• Daily Meal Allowance (€7.63 per worked day).
• Comprehensive training and integration into a global financial sector setup.
• Stable local employment opportunity in a dynamic team environment.