CSSC Back Office Engineer

GRUNDFOS; Paço de Arcos; Híbrido; EUR 35 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hours

Home working opportunities

Parental support

Annual bonuses

Resumo da oferta

Grundfos is seeking a Back Office Engineer in Aftermarket to provide technical quotations, sizing guidance, and application support across HVAC, booster, and cooling systems. You’ll help customers find the right solutions before, during, and after every transaction.

You’ll join the CSSC team, delivering accurate, timely technical support to strengthen relationships and drive aftermarket sales growth, with opportunities for professional development and flexible working arrangements.

Qualificações

• Bachelor's or Master's degree in Engineering or a related technical field (or equivalent work experience, 0-3 years)
• Fundamental knowledge of pump systems, HVAC systems, booster systems, or cooling cycles
• Proficiency in MS Office (especially Excel and PowerPoint), SAP, and CRM tools
• Strong written and verbal communication skills in English

Responsabilidades

• Review customer enquiries, RFQ for spare parts, retrofit solutions and service requirements.
• Prepare accurate techno-commercial quotations in alignment with Grundfos standards and customer requirements.
• Prepare complex quotations after assessing site installations requirements and limitations while suggesting replacement.
• Register all customer interactions, opportunities, and master data accurately in SAP and the global CRM tool.
• Collaborate with aftermarket sales teams, Service & solutions, and engineering to resolve technical cases and nurture sales opportunities.

Conhecimentos

Pump systems

HVAC systems

Booster systems

Cooling cycles

Formação académica

Engineering degree (Bachelor/Master)

Ferramentas

MS Office

SAP

CRM tools

Descrição da oferta de emprego

Are you passionate about combining technical knowledge with outstanding customer service to deliver the right water solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Back Office Engineer in Aftermarket, you will be providing technical quotations, product sizing guidance, and application support across HVAC, booster, and cooling systems — helping customers find the right Grundfos solutions before, during, and after every transaction.

What you will be doing

As a key part of the Customer Sales & Service Centre (CSSC) team in Aftermarket you'll create impact by delivering accurate, timely technical support that strengthens customer relationships and drives aftermarket sales growth.

Your main responsibilities include:

• Review customer enquiries, RFQ for spare parts, retrofit solutions and service requirements.


• Prepare accurate techno-commercial quotations in alignment with Grundfos standards and customer requirements.


• Prepare complex quotations after assessing site installations requirements and limitations while suggesting replacement.


• Register all customer interactions, opportunities, and master data accurately in SAP and the global CRM tool.


• Collaborate with aftermarket sales teams, Service & solutions, and engineering to resolve technical cases and nurture sales opportunities.

What makes you a great fit

• Bachelor's or Master's degree in Engineering or a related technical field (or equivalent work experience, 0-3 years)


• Fundamental knowledge of pump systems, HVAC systems, booster systems, or cooling cycles


• Proficiency in MS Office (especially Excel and PowerPoint), SAP, and CRM tools


• Strong written and verbal communication skills in English

It is a plus if you also:

• Experience handling technical quotations or working in a customer service/back office engineering environment


• Ability to interpret type keys and differentiate pumps, spare parts, kits, and motors


• Familiarity with aftermarket sales processes and external stakeholder collaboration

Why you will love working here

• A working environment built around your needs, with flexible hours, home working opportunities and parental support.


• Annual bonuses, health insurance and a strong focus on well-being activities.


• Three days' additional paid leave for volunteering in your community.


• Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

We are inclusive!

Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.