Aftermarket Back Office Engineer: Quotation & Tech Support

Grundfos; Lisboa; Híbrido; EUR 28 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work environment

Annual bonus

Health insurance

Parental support

Resumo da oferta

Grundfos is seeking an Aftermarket Back Office Engineer: Quotation & Tech Support to provide technical quotations and product sizing guidance across HVAC, booster, and cooling systems. You will support customers before, during, and after transactions, ensuring accurate SAP/CRM data and collaboration with cross-functional teams in a hybrid setup.

The role requires engineering education (0–3 years), knowledge of pump and HVAC systems, and strong English communication.

Qualificações

• Bachelor's or Master's degree in Engineering or related field (0–3 years).
• Fundamental knowledge of pump systems, HVAC, booster, or cooling cycles.
• Proficiency in MS Office, SAP, and CRM tools.
• Strong written and verbal English communication.

Responsabilidades

• Review customer enquiries, RFQ for spare parts, retrofit solutions and service requirements.
• Prepare accurate techno-commercial quotations aligned with Grundfos standards and customer requirements.
• Prepare complex quotations after assessing site installations requirements and suggesting replacement.
• Register all customer interactions, opportunities, and master data accurately in SAP and the global CRM tool.
• Collaborate with aftermarket sales teams, Service & solutions, and engineering to resolve technical cases and nurture sales opportunities.

Conhecimentos

Technical communication

SAP

CRM

Excel

PowerPoint

English

Formação académica

Bachelor's or Master's degree in Engineering

Ferramentas

SAP

CRM tools

MS Office (Excel, PowerPoint)

Descrição da oferta de emprego

Aftermarket Back Office Engineer: Quotation & Tech Support Grundfos•São Domingos De Rana, Portuguese Republic, PT

Descrição do cargo

Are you passionate about combining technical knowledge with outstanding customer service to deliver the right water solutions?

Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our new Back Office Engineer in Aftermarket, you will be providing technical quotations, product sizing guidance, and application support across HVAC, booster, and cooling systems — helping customers find the right Grundfos solutions before, during, and after every transaction.

What you will be doing

• Review customer enquiries, RFQ for spare parts, retrofit solutions and service requirements.
• Prepare accurate techno-commercial quotations in alignment with Grundfos standards and customer requirements.
• Prepare complex quotations after assessing site installations requirements and limitations while suggesting replacement.
• Register all customer interactions, opportunities, and master data accurately in SAP and the global CRM tool.
• Collaborate with aftermarket sales teams, Service & solutions, and engineering to resolve technical cases and nurture sales opportunities.

What makes you a great fit

Above all, you are a technically curious professional with strong communication skills, a service-oriented mindset, and the ability to take ownership of assignments while collaborating effectively with internal and external stakeholders.

We would also imagine that you have:

• Bachelor's or Master's degree in Engineering or a related technical field (or equivalent work experience, 0-3 years)
• Fundamental knowledge of pump systems, HVAC systems, booster systems, or cooling cycles
• Proficiency in MS Office (especially Excel and PowerPoint), SAP, and CRM tools
• Strong written and verbal communication skills in English

It is a plus if you also:

• Experience handling technical quotations or working in a customer service/back office engineering environment
• Ability to interpret type keys and differentiate pumps, spare parts, kits, and motors
• Familiarity with aftermarket sales processes and external stakeholder collaboration

Why you will love working here

Day to day, you can look forward to: A working environment built around your needs, with flexible hours, home working opportunities and parental support. Annual bonuses, health insurance and a strong focus on well-being activities. Three days' additional paid leave for volunteering in your community. Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities.

Company Culture & Diversity

We care! We are inclusive! Celebrating and valuing our differences helps us see possibilities where others can't. We therefore welcome and encourage applications from all abilities, experiences, and backgrounds.

We believe that the key to a work environment, where employees thrive and grow, is our ability to celebrate and value our differences in background, experiences and perspectives. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion.

We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role. An inclusive team.

Location and Work Arrangement

Workplace: Hybrid (office and home-working)

About Grundfos

Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people.