Business Analyst - CRM (m/f/d)

Siemens Mobility; Amadora; Híbrido; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid model

Health insurance

Mental health support

World-class learning platforms

Shuttle service

Resumo da oferta

Siemens Mobility in Portugal is seeking an IT professional to enhance the CRM solution (Salesforce) in a cross-functional, international team. You will translate business requirements into IT solutions and ensure delivery with regulatory and security standards.

Join a high-impact environment with end-to-end ownership of topics, supporting business processes, and driving CRM integration initiatives while maintaining up-to-date technical documentation.

Qualificações

• 5+ years experience with CRM solutions, preferably Salesforce.
• 5+ years experience in a financial services company, in a technical and managerial support role.
• Knowledge of Microsoft Office applications (especially MS Word, MS Excel, MS Outlook).
• ITIL knowledge.
• Fluent business English language skills (speaking and writing).

Responsabilidades

• Work in international, agile teams with end-to-end responsibilities for topics and innovative solutions.
• Become familiar with CRM-relevant system landscape and core applications.
• Consult and support our business in all CRM activities and formulate user stories to fill the innovation pipeline.
• Own and drive individual topics from an IT perspective in collaboration with the business and IT counterparts.
• Co-lead integration initiatives of our CRM solution with other IT solutions to enhance customer experience.
• Ensure technical documentation is complete and up to date and drive system compliance topics.

Conhecimentos

CRM solutions

Salesforce

ITIL knowledge

Business English

Analytical thinking

Ferramentas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descrição da oferta de emprego

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

About Portugal Tech Hub

We take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.

Are you ready to be part of the change? Come join us!

Looking for a chance to create a positive impact on our society?

Financing the Future We are more than Financial Services - We are turning ideas into reality: Be it the global transition to cleaner energy sources, the digitalization of manufacturing, the rapid development of smart infrastructure, mobility solutions and healthcare systems - financing is more crucial than ever. We make real what matters by combining our financial expertise with deep technical know-how to provide outstanding financial solutions. Do you want to play a meaningful role in helping build a better future? Are you also keen on turning established thinking on its head in the search for groundbreaking solutions that improve value creation? Then join our team and let’s develop together what will be important tomorrow!

Your mission will be…

Working for Siemens Financial Services Information Technology (SFS IT), you will work on the continuous enhancement of our Customer Relationship Management solution by translating business requirements into IT solutions and working hand in hand on the implementation of these with our interdisciplinary and international team of IT experts. You will secure reliable operations and continuous enhancement while ensuring that regulatory and security requirements as well as agreed service levels and technical documentation requirements are met.

You will:

• Work in international, agile teams, in which you will take end-to-end responsibilities for your topics and innovative solutions.
• Become familiar with our sophisticated financing products, processes and business models, as well as with our CRM-relevant system landscape and business-critical core applications and systems.
• Continuously and pro-actively consult and support our business in all CRM activities and formulate user stories to fill our innovation pipeline with new features.
• Own and drive individual topics from an IT perspective in close collaboration with the business and the broader IT counterparts.
• Co-lead integration initiatives of our CRM solution with other state-of-the art IT solutions to enhance our customers’ experience
• Ensure technical documentation is complete and up to date and drive system compliance topics and documentation, including system security, local regulations, audit requirements and other international standards.
• Be an integral part of our excellent cross-functional and cross-BU collaboration team, together with our internal and external stakeholders
• Keep your technical knowledge up to date with the help of continuous on- and off-the-job trainings..

We are looking for someone with…

• 5+ years experience with CRM solutions, preferably Salesforce
• 5+ years experience, preferably in a financial services company, in a technical and managerial support role with business process and system architecture
• Knowledge of Microsoft Office applications (especially MS Word, MS Excel, MS Outlook)
• Analytical, information processing and decision-making competences
• Strong customer orientation
• ITIL knowledge
• Professional communication and presentation skills
• Fluent business English language skills (speaking and writing).

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!