CRM Solution Architect (Manager)

Avanade Inc.; Lisboa; On-site; EUR 90,000 - 120,000; Full time

Job summary

Avanade Inc. is seeking a CRM Solution Architect (Manager) to design and implement CRM solutions across all project phases. You will lead delivery teams, engage with clients, and guide architecture decisions using extensive Dynamics 365 and Power Platform experience.

You will drive project success, mentor teams, and contribute to ongoing personal development within Avanade's Microsoft partnership.

Qualifications

• Leading projects with cross-functional teams.
• Experience in D365 Customer Engagement as leader.
• Hands-on Microsoft Power Platform deployments.
• Five full lifecycle implementations of Dynamics 365.
• Experience managing on/offshore teams.

Responsibilities

• Establish global CRM architecture across functions.
• Support sales with deal crafting and estimates.
• Recommend CRM solutions to client needs.
• Guide project team and track progress.
• Define metrics for CRM performance.
• Leverage AI to optimize business solutions.
• Prepare clients for CRM adoption with training.
• Grow network through education and professional groups.

Skills

CRM leadership

D365 Customer Engagement

Power Platform

Project leadership

Architecture design

Dynamics 365 implementations

Offshore team leadership

Tools

Microsoft Dynamics 365

Power Platform

Job description

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Solution Architect (Manager), you’ll be considered a learned professional that applies your subject matter expertise to design and implement CRM solutions for our clients across all phases of Avanade’s projects. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. Further, you are likely a great manager with vast CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a boardroom as in front of a whiteboard with your team. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

Key Responsibilities

• Establish global CRM architecture by integrating solutions across functional lines;
• Support the sales team in crafting deals, with accountability for overall estimates;
• Recommend the right solutions for your clients’ needs;
• Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports
• Define how we measure business and operations success and validate CRM system performance;
• Use AI to facilitate and optimize the business solutions (using the agents to promote better results on clients’ needs such as sales provision, estimation, etc.
• Support clients on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities;
• Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations.

Qualifications

Job Qualifications

• Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies;
• Working with D365 Customer Engagement as a technical and/or functional leader;
• Hands-on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries;
• Reviewed team's work across all phases of Avanade projects (e.g., Plan, Analyze, Design, Build and Test);
• Designed conceptual architecture and functional and/or technical solutions for large complex technology projects;
• At least five full lifecycle implementations of Microsoft Dynamics 365;
• Experience managing/leading teams both on and offshore is required.

Nice to have (Certifications)

• MB-230 - Dynamics 365 Customer Service Functional Consultant Associate
• PL-600 - Power Platform Solution Architect Expert
• PL-400 - Power Platform Developer Associate
• AB-100 -Agentic AI Business Solutions Architect

About You

Characteristics that can spell success for this role:

• Consultative, collaborative, relationship builder;
• Resilient, adaptable, flexible;
• Intellectually curious and passionate about tech;
• Client-centric attitude;
• Passion for learning and development.