CRM Sales and Service Functional Consultant (f/m/div.)

Bosch Portugal

Lisboa

Híbrido

EUR 35 000 - 55 000

Tempo integral

Há 4 dias

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Vantagens oferecidas por esta oferta de emprego

Health insurance and on-site medical

Hybrid work system

Training opportunities

Career progression opportunities

Discounts on Bosch products

Sports and health activities

Canteen

Free parking

Resumo da oferta

Bosch Service Solutions in Lisbon is seeking a CRM/Cloud specialist to support SAP C4C and Sales/Service Cloud deployments across international teams. You will organize trainings, maintain documentation, test SAP Sales and Service, and contribute to data quality and interfaces.

Fluent English, strong presentation skills, and experience with CRM implementations are essential. You will join a global, hybrid work environment with opportunities for professional development.

Qualificações

University degree with focus on IT.
3+ years CRM experience (Sales/Service) – SAP preferred; others listed acceptable.
Experience in CRM implementation (mandatory).
Experience in CRM support processes (mandatory).
Exceptional presentation skills (mandatory).
Familiar with Agile methodologies.
Knowledge of JIRA or similar tracking tool.
Advanced Excel knowledge.
Ability to work in cross-functional, international teams.
Willingness to work in a global & virtual team.
Strong communication and analytical thinking; eager to learn.
Fluent in English.
Proactive with strong ownership and teamwork.
Think outside the box and find creative solutions.

Responsabilidades

Provide support to Product Owner, CRM Capability Experts and C4C Team.
Support Sales and Service modules for end users across Countries and Regions.
Communicate with departments to support Sales and Service Cloud implementation.
Create, maintain and improve SAP C4C training documentation.
Organize and deliver trainings to SAP C4C end-users.
Support various testing activities (UAT, regression, integration).
Collaborate with technical team on requirements and bug fixes.
Assist in drafting business/technical requirement documents.
Test SAP Sales and Service solutions and log bugs.
Manage data imports into the system and ensure quality.
Document processes and interfaces.

Conhecimentos

CRM Experience

Fluent English

Agile

JIRA

Advanced Excel

Cross-functional teamwork

Formação académica

University degree in IT/Business

Ferramentas

SAP

Salesforce

Microsoft Dynamics 365

Oracle CRM

SAP C4C

Descrição da oferta de emprego

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon develops and offers Customer Experience, Mobility, and Monitoring solutions for its clients, and plays a prominent role in providing Engineering and Software Development services in the technology market. Every day, our teams find fast, efficient, and innovative solutions for thousands of people.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

The Bosch group has more than 400 000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Job Description

Provide support to Product Owner, CRM Capability Experts and C4C Team in general;
Provide support for both Sales and Service module to end users from Countries and Regions applying Support Concept;
Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process;
Create, maintain and improve existing SAP C4C Training documentation;
Organize and deliver trainings to SAP C4C end-users;
Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing);
Cooperate with technical department during implementation of technical requirements and bug fixing processes;
Assist during creation of documents for business/technical requirements;
Test SAP Sales and Service solution and document bugs;
Manage manual and automated data imports into the system;
Document processes and interfaces;
Work on data quality check.

Qualifications

University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT;
At least 3 years experience with CRM Sales and/or Service solution – SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc.;
Experience in Implementation of CRM solution (mandatory);
Experience in Support processes (mandatory);
Exceptional presentation skills (mandatory);
Familiar with Agile methodology;
Knowledge of JIRA or similar tracking tool;
Advanced Excel knowledge;
Able to work in cross-functional teams and international environment;
Willingness to work in a global & virtual team;
Good communication skills, ability to think analytically and willingness to learn new things;
Fluent in English;
Eager to work with the newest technologies;
Proactive and can easily adapt to new development environment;
Self-motivated and with a great sense of ownership;
Team player and willing to give and recieve feedback;
Think outside the box and try to find creative approaches to challenges.