Credit Collections Supervisor

ManpowerGroup; Porto; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Employee well-being initiatives

Discounts through corporate partners

Résumé du poste

ManpowerGroup GBS Portugal is seeking an O2C Supervisor to lead day-to-day billing and time-management activities, while ensuring SOX compliance and governance. You will guide an international O2C team, coach staff, and collaborate with internal partners to optimize end-to-end processes and customer satisfaction.

Located in Porto with a hybrid working model, this role emphasizes performance through KPIs and audits, driving measurable improvements across the region while maintaining strong

Qualifications

• Experience leading medium to large international O2C teams.
• In-depth understanding of O2C leading practices.
• Knowledge of internal controls, segregation of duties and compliance best practices.
• Strong grasp of basic accounting concepts and how O2C impacts financial performance.
• Ability to translate complex business and technical requirements.

Responsabilités

• Oversee output and quality of the O2C accounting/analyst team.
• Ensure clear working relationships with the BPOs.
• Recruit, coach, and mentor O2C staff.
• Billing, collection activities and resolution of customer disputes are performed timely and accurately.
• Monitor performance through metrics and KPIs.
• Partner with internal departments to ensure accurate invoicing.
• Support implementation of standard O2C processes and improvements across the region.
• Identify and address process gaps impacting customer experience and timeliness.
• Support managing escalation and exception processes within the GBS team.
• Ensure compliance with SOX and related regulations; act as primary contact for internal/external audits.

Connaissances

O2C leadership

Billing & AR processes

Cross-functional collaboration

SOX/compliance knowledge

Audit support

Description du poste

The Order to Cash (O2C) Supervisor role is responsible for executing day-to-day responsibilities within the areas of Customers’ Billing and Time Management, while adhering to standard processes and procedures. Additionally, the O2C Supervisor will work collaboratively with internal and external customers, cross-functional teams at various levels to resolve issues. The O2C Supervisor must be detail oriented, with strong interpersonal and influencing skills and the ability to visualize and articulate complex business and technical requirements.

• Accountable for the output and quality of services provided by the O2C Accounting / analyst team.
• Ensure clear working relationship with the BPOs.
• Recruit, coach, and mentor O2C staff.
• Billing, collection activities and resolution of customer disputes are performed timely and accurately.
• Ensure compliance with the Service Partnership Agreement.
• Manage performance through metrics and key performance indicators.
• Partner with internal departments to ensure accurate invoicing and resolve disputes.
• Support implementation of standard O2C processes and measurable improvements across the region by evaluating end-to-end process performance and advising on amendments where necessary.
• Partner with MPG business teams to identify and assess process gaps that negatively impact the customer experience, timeliness, or quality of provided services.
• Support managing escalation and exception processes within the GBS team.
• Monitor to ensure achievement of customer service requirements as defined by both formal Service Partnership Agreements as well as Customer Satisfaction surveys.
• Recommend action plans to ensure targets are achieved or exceeded.
• Ensure that MPG policies are adhered to (e.g., approvals, guidelines, etc.).
• Assure that the appropriate internal control environment is maintained along with compliance with SOX requirements and relevant legal and regulatory requirements.
• Serve as primary point of contact for internal and external audit requests.
• Experience leading medium to large international O2C team.
• In-depth understanding of O2C leading practices.
• Expert-level understanding of the mechanics within the O2C process stream and how it fits into the end-to-end financial process environment.
• Knowledge of internal controls, segregation of duties and compliance best practices.
• Strong grasp of basic accounting concepts and how O2C processes impact MPG’s DSO targets and financial performance.

Grow Your Career with ManpowerGroup GBS

At ManpowerGroup Global Business Services (GBS) Portugal, we foster a collaborative, inclusive, and people-centric environment where employees are encouraged to grow, innovate, and make an impact. We value flexibility and support a healthy work-life balance through our hybrid working model, enabling employees to combine office-based collaboration with remote working, in line with company policy.

Located at the Lionesa Business Hub, our offices provide a modern and inspiring workplace with excellent facilities, accessibility, and a vibrant business community.

We believe in empowering our people by promoting ownership, continuous learning, and open communication. Our teams work in a supportive and international environment where knowledge sharing, teamwork, and professional development are highly valued.

In addition, we offer a competitive compensation and benefits package, including Health Insurance, employee well-being initiatives, and a range of discounts and advantages through our corporate partnerships.

ManpowerGroup GBS Portugal is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employment decisions—including recruitment, development, compensation, and promotion—are based on qualifications, merit, performance, and business needs.

About ManpowerGroup GBS

ManpowerGroup Global Business Services (GBS) Portugal is a strategic global hub delivering high-quality business services and operational excellence to ManpowerGroup Europe entities. Operating from Porto, GBS supports business functions through expertise in Finance and other corporate services.

As part of ManpowerGroup, a global leader in workforce solutions operating across dozens of countries, GBS plays a key role in driving efficiency, innovation, standardization, and continuous improvement across the organization. Through a combination of talented professionals, digital solutions, and a customer-focused mindset, ManpowerGroup GBS helps enable sustainable business growth while creating meaningful career opportunities for its people.

A Brighter Future is Humanly Possible

At ManpowerGroup, we believe meaningful, sustainable employment has the power to change the world. Because when you combine talented people with innovative companies, you can build a brighter future for everyone.