Credit Collection Coordinator

BFF Banking Group; Lisboa; Presencial; EUR 40 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal vouchers

Resumo da oferta

BFF Bank S.p.A. Portugal is seeking a Credit Collection Coordinator for the Portuguese market to manage debt recovery activities and client relationships.

You will negotiate payment plans, perform reminders, resolve disputes, monitor balances, and collaborate with the legal and IT teams, while leading a small team and reporting performance to HQ.

Qualificações

• Proven experience in debt recovery with public or private counterparties.
• Strong KPI focus and goal achievement.
• Excellent communication and interpersonal skills.
• Minimum 8–10 years in a similar role.
• Demonstrated people management experience.

Responsabilidades

• Manage credit collection activities for the Portuguese market and maintain debtor relationships.
• Negotiate payment plans and perform reminders/follow-ups.
• Identify and resolve disputes that prevent payments.
• Organize regular debtor meetings and maintain communication.
• Monitor debtor balances and credit risk; propose corrective actions.
• Support documentation and data management within internal systems.
• Collaborate with legal to initiate actions when required.
• Report local activities and performance to HQ.

Conhecimentos

Debt collection

Negotiation

Team management

Interpersonal skills

Customer communication

KPI driven

Formação académica

Business Administration degree

Ferramentas

CRM systems

Descrição da oferta de emprego

BFF Bank S.p.A. is a banking institution that has been present on the market for about 40 years, listed on the Italian Stock Exchange, and undergoing continuous growth and expansion. It is the largest specialized finance operator in Italy and the European leader in the management and disposal of non-performing trade receivables owed by Public Administrations. The Group is also the market leader in Italy for securities services and banking payment services.

To strengthen our internal team at our Portuguese branch, we are looking for a Credit Collection Coordinator– Portuguese Market.

Main Responsibilities

The selected candidate will be responsible for:

• Managing credit collection activities for the Portuguese market and maintaining relationships with debtors, including the negotiation of payment plans.
• Performing payment reminders and follow-ups.
• Identifying and resolving disputes that prevent payments.
• Organizing regular meetings with debtors and maintaining constant communication.
• Monitoring and verifying debtor account balances.
• Tracking exposure volumes and monitoring credit risk.
• Performing necessary checks to ensure proper risk monitoring and proposing corrective actions when needed.
• Supporting the collection of supporting documentation and managing all related data within internal systems.
• Collaborating with the internal legal department to initiate and manage legal actions when required.
• Managing relationships with clients regarding portfolio due diligence and internal system processes related to potential transactions.
• Requesting, verifying, and validating supporting documentation.
• Clarifying disputes raised by debtors regarding receivables.
• Managing reimbursement recovery and retrocession processes.
• Leading and managing a team of 2 people.
• Providing credit management services.
• Reporting regularly to Headquarters on local activities and credit management performance indicators.
• Collaborating with all Group functions, including IT, and actively participating in internal projects.

Requirements

• Proven experience in managing relationships with public or private counterparties for debt recovery and negotiation of agreements.
• Strong proactive mindset with a clear focus on achieving KPIs and priorities.
• Excellent interpersonal and communication skills.
• Flexible and solution-oriented approach, with a strong aptitude for teamwork.
• Degree in Business Administration or an equivalent field.
• Minimum 8–10 years of experience in a similar role.
• Demonstrated people management experience.

Skills

• Strong results-oriented and proactive mindset.
• Excellent negotiation skills with debtors and public institutions.
• Strong communication and interpersonal abilities.
• Ability to work flexibly in complex situations.
• Strong organizational and planning skills.

Language Skills

• Portuguese: Native / C2 level
• Italian: Nice to have

What BFF Bank Group Offers

• A stimulating and dynamic working environment with strong growth opportunities and a solid learning culture.
• National collective agreement for the credit sector.
• Meal vouchers provided both for office-based and remote work.