Credit collection Specialist

BFF Banking Group; Lisboa; Híbrido; EUR 24 000 - 36 000; Tempo integral

Resumo da oferta

BFF Bank spa is seeking a Credit Management professional in Portugal to support portfolio activities and debtor relations. The role involves negotiating payment plans, sending reminders, and updating invoice statuses, while coordinating with Legal and IT teams.

The candidate should have 2–3 years in credit monitoring or debt recovery, native Portuguese, and strong Excel skills. Hybrid work model offered, with emphasis on KPI achievement.

Qualificações

• Native Portuguese speaker.
• English proficiency at B2 level or higher.
• Advanced Excel skills.
• Strong organizational and analytical skills.
• Proactive mindset with a strong focus on achieving KPIs.

Responsabilidades

• Support the Credit Management Manager in handling portfolio activities and maintaining relationships with debtors.
• Participate in negotiations of payment plans.
• Send payment reminders and manage debtors' feedback.
• Upload and update invoice statuses in the system.
• Verify and monitor debtors' accounts.
• Track exposure volumes and portfolio performance.
• Collaborate with the internal Legal Department on the initiation and management of legal actions.
• Request supporting documentation related to receivables purchased by the Bank.
• Maintain and update information within internal IT tools, including invoice status, negotiation stages, payment allocation, and related activities.
• Manage retrocessions to be paid by clients.

Conhecimentos

Portuguese language

English (B2)

Excel

Analytical skills

Organizational skills

Interpersonal skills

Communication skills

Proactive mindset

Teamwork

Formação académica

Bachelor's degree in Business Administration/Law/related

Ferramentas

Excel

Descrição da oferta de emprego

BFF Bank spa is a banking institution with a presence in the market for approximately 40 years, listed on the Italian Stock Exchange, and continuously growing and expanding. It is the largest specialized finance operator in Italy, as well as a leader in Europe in managing and disposing of non-performing commercial credit claims against Public Administrations. The Group also leads in Italy in Securities Services and banking payment services.

Main Responsibilities

• Support the Credit Management Manager in handling portfolio activities and maintaining relationships with debtors.
• Participate in negotiations of payment plans.
• Send payment reminders and manage debtors' feedback.
• Upload and update invoice statuses in the system.
• Verify and monitor debtors' accounts.
• Track exposure volumes and portfolio performance.
• Collaborate with the internal Legal Department on the initiation and management of legal actions.
• Request supporting documentation related to receivables purchased by the Bank.
• Maintain and update information within internal IT tools, including invoice status, negotiation stages, payment allocation, and related activities.
• Manage retrocessions to be paid by clients.

Requirements

• 2-3 years of experience in credit monitoring, collections, or debt recovery processes.
• Native Portuguese speaker.
• English proficiency at B2 level or higher.
• Advanced Excel skills.
• Strong organizational and analytical skills.
• Proactive mindset with a strong focus on achieving KPIs.
• Excellent interpersonal and communication skills.
• Flexible approach to problem solving and a strong team-oriented attitude.
• Bachelor's Degree in Business Administration, Law, or a related field.

Key Skills

• Proactive and results-driven approach.
• Strong negotiation skills with debtors and public sector entities.
• Excellent communication and stakeholder management skills.
• Problem-solving mindset.
• Strong teamwork and collaboration abilities.
• High level of organization and attention to detail.

Nice to Have

• Experience within the Banking, Financial Services, Pharmaceutical, or Utilities sectors.
• Previous experience in NPL (Non-Performing Loans) management, debt recovery, or legal collection activities.
• Experience working in a law firm specializing in debt recovery.

Location & Working Model

Hybrid Work Model: 3 days in the office and 2 days working from home.

At BFF Bank spa, we ensure that every individual has access to equal opportunities and fair treatment. Therefore, everyone has the opportunity to be evaluated based on their value, abilities, and merits, regardless of their ethnicity, seniority, gender, disability, or other characteristics (such as parental status) that could be a discriminating factor. This approach enables the Bank, at the Group level, to welcome and nurture the best talents, to be hired based on objective, non-discriminatory, and naturally meritocratic criteria.

The processing of personal data is performed by BFF Bank S.p.A., as Data Controller, for the management of your job application through authorized individuals for the processing. For more information on the processing of your personal data, you can read the privacy notice pursuant to Article 13 of Regulation (EU) 2016/679, available at the fol following link or on the Controller's website https://it.bff.com/it/Informativa-Trattamenti".