Credit Collection Coordinator

Bff Banking Group; Viseu; Híbrido; EUR 40 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Meal vouchers

Permanent employment contract

National collective agreement

Resumo da oferta

A BFF Bank S.P. A. procura um Coordenador de Cobrança de Crédito para o mercado Português, com forte foco em gestão de relações com devedores e negociação de planos de pagamento.

O candidato ideal possui experiência relevante, capacidade de liderança de equipa e reporte de indicadores de desempenho de gestão de créditos à matriz.

Qualificações

• Experiência comprovada na gestão de cobranças de crédito.
• Mínimo de 8–10 anos em função similar.
• Capacidade de gerir relações com contrapartes públicas/ privadas e negociação de acordos.

Responsabilidades

• Gerir atividades de cobrança de crédito para o mercado português e manter relações com devedores, incluindo negociação de planos de pagamento.
• Realizar lembretes de pagamento e follow-ups.
• Identificar disputas que atrasam pagamentos e propor ações corretivas.
• Organizar reuniões com devedores e manter comunicação constante.
• Monitorizar saldos de clientes, volume de exposição e risco de crédito.
• Liderar e gerir uma equipa de 2 pessoas.
• Relatar regularmente à Sede sobre atividades locais e indicadores de desempenho de gestão de crédito.

Conhecimentos

Negotiation

Communication

People management

Team leadership

Formação académica

Business Administration degree

Descrição da oferta de emprego

Descrição do cargo

BFF Bank S.P. A. is a banking institution that has been present on the market for about 40 years, listed on the Italian Stock Exchange, and undergoing continuous growth and expansion. It is the largest specialized finance operator in Italy and the European leader in the management and disposal of non-performing trade receivables owed by Public Administrations. The Group is also the market leader in Italy for securities services and banking payment services. To strengthen our internal team at our Portuguese branch, we are looking for a Credit Collection Coordinator– Portuguese Market .

Main Responsibilities

The selected candidate will be responsible for: Managing credit collection activities for the Portuguese market and maintaining relationships with debtors, including the negotiation of payment plans. Performing payment reminders and follow-ups. Identifying and resolving disputes that prevent payments. Organizing regular meetings with debtors and maintaining constant communication. Monitoring and verifying debtor account balances. Tracking exposure volumes and monitoring credit risk.

Performing necessary checks to ensure proper risk monitoring and proposing corrective actions when needed. Supporting the collection of supporting documentation and managing all related data within internal systems. Collaborating with the internal legal department to initiate and manage legal actions when required. Managing relationships with clients regarding portfolio due diligence and internal system processes related to potential transactions. Requesting, verifying, and validating supporting documentation.

Clarifying disputes raised by debtors regarding receivables. Managing reimbursement recovery and retrocession processes. Leading and managing a team of 2 people. Providing credit management services. Reporting regularly to Headquarters on local activities and credit management performance indicators. Collaborating with all Group functions, including IT, and actively participating in internal projects.

Requirements

Proven experience in managing relationships with public or private counterparties for debt recovery and negotiation of agreements. Strong proactive mindset with a clear focus on achieving KPIs and priorities. Excellent interpersonal and communication skills. Flexible and solution-oriented approach, with a strong aptitude for teamwork. Degree in Business Administration or an equivalent field. Minimum 8–10 years of experience in a similar role. Demonstrated people management experience .

Skills

Strong results-oriented and proactive mindset. Excellent negotiation skills with debtors and public institutions. Strong communication and interpersonal abilities. Ability to work flexibly in complex situations. Strong organizational and planning skills. Language Skills Portuguese: Native / C2 level English: C1 level Italian:

Nice to have

What BFF Bank Group Offers A stimulating and dynamic working environment with strong growth opportunities and a solid learning culture. Permanent employment contract. National collective agreement for the credit sector. Hybrid working model. Meal vouchers provided both for office-based and remote work. Reward and incentive system. Work Location: Lisbon, Portugal