Costumer Support (German, French, Italian or Spanish)

Pluricall; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Paid training

Stable contract

Meal allowance 10€/day

Job summary

Pluricall, SA in Lisbon is hiring Customer Support Representatives to handle inquiries in German, French, Italian, or Spanish. You will communicate clearly, empathize with clients, and contribute to a high-quality service in a multicultural environment.

The role offers paid initial training, a stable contract with a competitive base salary, and a daily meal allowance. Experience in customer support is welcomed but not required, as training is provided.

Qualifications

• Strong communication skills and empathy.
• Good organizational skills, responsibility, and autonomy.
• Experience in customer support roles is preferred but not required.

Responsibilities

• Handle customer inquiries by phone and written channels in German, French, Italian, or Spanish.
• Provide clarification and assist in resolving customer requests.
• Record and update information in internal systems.
• Collaborate with departments to ensure service quality.
• Ensure high-quality service following established procedures.

Skills

Communication skills

Customer focus

Multicultural environment

Job description

Sector: Customer Support - International Client

We are hiring Customer Support Representatives (German, French, Italian, or Spanish) to join the team of a prestigious international client.

We are looking for professionals with strong communication skills, customer focus, and a passion for multicultural environments.

Main Responsibilities:

• Handling customer service inquiries via phone and written communication in one of the following languages: German, French, Italian, or Spanish;
• Providing clarification and support in resolving customer requests;
• Recording and updating information in internal systems;
• Collaborating with different departments when needed;
• Ensuring high-quality service in compliance with established procedures.

What We Offer:

• Paid initial training and ongoing support;
• Stable employment contract with a competitive base salary
• Meal allowance 10€/day

Desired Profile:

• Strong communication skills and empathy;
• Good organizational skills, responsibility, and autonomy;
• Experience in customer support roles (preferred but not mandatory);