Corporate Receptionist

JLL; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Job summary

JLL in Lisbon seeks a Corporate Receptionist to own the internal/external visitor experience and deliver front-of-house services across sign-in, badging, luggage, deliveries and inquiries.

You will greet and assist candidates, visitors and the public while staying aware of onsite events to personalise experiences. The role requires attention to detail, teamwork, and the ability to coordinate meeting spaces using Outlook, SharePoint and room booking tools.

Qualifications

• Experience in reception, concierge or related field with excellent people skills.
• Previous experience in high profile corporate environment with strong customer service and communication.
• Fluency in English and Portuguese with good PC literacy.
• High attention to detail and professionalism as team ambassador.
• Understanding of front of house services including sign-in, badging and deliveries.
• Knowledge of telephone, email and query direction in front of house.
• Experience setting up meeting and event spaces per guidelines.
• Willingness to work flexibly in different settings as part of the team.

Responsibilities

• Take ownership of internal and external visitor experience with positive, memorable interactions.
• Deliver core front of house services: sign-in, badging, luggage, deliveries and inquiries.
• Greet and direct candidates, visitors and general public.
• Maintain presentation and functionality across front of house and events areas.
• Set up meeting and event spaces per guidelines and EHS considerations.
• Maintain Outlook, conference room finder and SharePoint room bookings.
• Provide local area knowledge on shops, restaurants, hotels and transport.
• Coordinate daily room booking displays and onsite space audits.

Skills

Reception experience

Customer service

English fluent

Portuguese

Attention to detail

Front of house

Telephone & email handling

Events setup

Team player

Tools

Outlook

SharePoint

Room booking system

Job description

What this job involves:

As a Corporate Receptionist at JLL, you are part of the Workplace Experience Ambassador team who are the owners of the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services while delivering core front of house services such as sign-in, badging, luggage, lost and found and deliveries. You will take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive, memorable experience while greeting, assisting and directing candidates/new hires/visitors and the general public appropriately. This comprehensive corporate reception role requires continual awareness of all onsite events to ensure visitor experience is personalised and optimised while proactively contributing to maintaining the highest standards of presentation and functionality across front of house and meeting and event areas with great attention to detail. You will undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring meeting room environments including furniture, signage, equipment, temperature, fabric and consumables ensuring fine detail is captured, directly contributing to JLL's mission of delivering exceptional workplace experience excellence through comprehensive reception services, customer engagement, and operational support that ensures superior customer service, security awareness, and seamless visitor management across diverse commercial real estate environments.

What this job involves:

As a Corporate Receptionist at JLL, you are part of the Workplace Experience Ambassador team who are the owners of the internal and external visitor experience. This role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services while delivering core front of house services such as sign-in, badging, luggage, lost and found and deliveries. You will take ownership of the internal and external visitor experience to ensure all interactions leave the customer with a positive, memorable experience while greeting, assisting and directing candidates/new hires/visitors and the general public appropriately. This comprehensive corporate reception role requires continual awareness of all onsite events to ensure visitor experience is personalised and optimised while proactively contributing to maintaining the highest standards of presentation and functionality across front of house and meeting and event areas with great attention to detail. You will undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring meeting room environments including furniture, signage, equipment, temperature, fabric and consumables ensuring fine detail is captured, directly contributing to JLL's mission of delivering exceptional workplace experience excellence through comprehensive reception services, customer engagement, and operational support that ensures superior customer service, security awareness, and seamless visitor management across diverse commercial real estate environments.

What your day-to-day will look like:

• Take ownership of internal and external visitor experience ensuring all interactions leave customers with positive, memorable experience through superior service delivery
• Deliver core front of house services including sign-in, badging, luggage, lost and found and deliveries while receiving and directing telephone/email queries
• Greet, assist and direct candidates/new hires/visitors and general public appropriately while maintaining continual awareness of onsite events for personalised experience
• Proactively contribute to maintaining highest standards of presentation and functionality across front of house and meeting and event areas with attention to detail
• Undertake physical setup of meeting and event spaces in line with team guidelines and EHS considerations while monitoring room environments comprehensively
• Create and maintain up-to-date outlook, conference room finder and SharePoint room booking systems for identified meeting and event spaces efficiently
• Provide high awareness of local area services including shops, restaurants, hotels and transport to support customers with comprehensive area knowledge
• Coordinate daily updating of room booking displays while supporting onsite space audits and walk-the-store processes for operational excellence.

Required Qualifications:

• Experience in reception, concierge or related field with excellent people skills and ability to interact with wide range of client staff and demands
• Previous experience working within high profile corporate environment with outstanding customer service skills and confidence communicating at all levels
• Fluency in English and local language with strong PC literacy and proven ability to manage daily activities using various systems for comprehensive coordination
• Very high attention to detail with ability to maintain professionalism at all times while being ambassador of the team for superior representation
• Understanding of front of house services including sign-in, badging, luggage, lost and found and deliveries coordination for comprehensive visitor management
• Knowledge of telephone, email and query direction through front of house while demonstrating greeting, assistance and direction capabilities for diverse visitors
• Experience with meeting and event spaces setup in line with guidelines while understanding room environment monitoring including furniture, signage and equipment
• Ability to be excellent team player with want to go above and beyond for each other while working flexibly in different settings as part of team.

Preferred Qualifications:

• Previous catering or hospitality experience for enhanced customer service and event coordination capabilities across diverse workplace environments
• Facilities Management exposure for beneficial understanding of comprehensive workplace operations and maintenance coordination requirements
• Experience with outlook, conference room finder and SharePoint room booking systems creation and maintenance for enhanced technology coordination
• Knowledge of local area services including shops, restaurants, hotels and transport for comprehensive customer support and area guidance capabilities
• Understanding of daily liaison with one-team partners including security and janitorial teams for meetings and events coordination and collaborative operations
• Experience providing timely, accurate and personalized responses to meetings and events enquiries while demonstrating flexible work approach in different settings
• Knowledge of room booking displays daily updating coordination while understanding onsite space audits and walk-the-store processes support requirements
• Background in trouble ticket requests, incoming/outgoing mail and courier services, site inspections, and administrative tasks for comprehensive facilities support.

Location:

On-site

At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.