Content Moderator

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Food allowance (7.63 €/day)

Attendance bonus (€100 every 11 months

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Dutch- and English-speaking Content Moderator to join our team. You will review user-generated content, apply platform policies, and help maintain a safe, high-quality experience for our users in an e-commerce context.

The role requires native Dutch, strong English, solid moderation experience, and excellent communication. You will collaborate with customer-facing and operations teams, stay calm during busy periods, and contribute to a

Qualifications

• Fluent / native-level Dutch
• Professional working proficiency in English (verbal and written)
• Strong content moderation skills and experience applying policies consistently
• Excellent verbal and written communication skills
• Strong rational decision-making abilities and attention to detail
• Local market expertise and a solid understanding of e-commerce
• Strong customer service orientation and genuine empathy
• Ability to remain calm and effective during high-volume periods (e.g. promotion seasons)

Responsibilities

• Review and moderate user-generated content to ensure policy compliance.
• Collaborate with customer-facing and operations teams to maintain a safe, high-quality experience.

Skills

Dutch (native)

English proficiency

Content moderation

Policy application

Communication

Attention to detail

Customer focus

E-commerce knowledge

Job description

Content Moderator (Dutch & English)

Lisbon, Portugal | On-site

About the Role

We are looking for a Dutch- and English-speaking Content Moderator to join our team in Lisbon. In this role, you will review and moderate user-generated content, ensure compliance with platform policies, and help maintain a safe and high-quality experience for our users. You will work closely with customer-facing and operations teams, applying strong judgment and local market knowledge—especially in an e-commerce context.

Requirements

• - Fluent / native-level Dutch
• - Professional working proficiency in English (verbal and written)
• - Strong content moderation skills and experience applying policies consistently
• - Excellent verbal and written communication skills
• - Strong rational decision-making abilities and attention to detail
• - Local market expertise and a solid understanding of e-commerce
• - Strong customer service orientation and genuine empathy
• - Ability to remain calm and effective during high-volume periods (e.g. promotion seasons)

Benefits

• - Food allowance of 7.63 € per working day
• - Attendance bonus of 100 € (paid per 11 months)

Work Model & Location

• - On-site in Lisbon, Portugal
• - Full-time position

If you are a native Dutch speaker with strong English skills, solid moderation experience, and a customer-focused mindset, we would love to hear from you.