Conseiller Clientèle Francophone À Braga | Prime De Bienvenue De 2000€

Cross Border Talents

Porto

On-site

EUR 12,000 - 17,000

Full time

12 days ago

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Benefits offered by this job

Competitive Salary

Performance Bonus

Meal Allowance

Transportation Support

Health & Life Insurance

Onsite Work

Job summary

Cross Border Talents is hiring a Customer Specialist in Porto to provide frontline support via phone, email, live chat and other channels for a diverse international clientele. You will resolve inquiries about accounts, products and orders with professionalism, while maintaining accurate records and collaborating with internal teams to ensure timely resolutions.

Fluency in French at C1/C2 is required, EU citizenship or Portuguese residency, and 0–1 year of experience is a plus; a proactive,

Qualifications

Fluent in French at C1/C2 level.
EU citizenship or Portuguese residency.
0–1 year in customer support or related role is a plus.
Strong communication, analytical and problem-solving abilities.
Eager to learn, adaptable and motivated to grow in a fast-paced environment.

Responsibilities

Deliver courteous, professional assistance across phone, email, live chat and other channels.
Respond to inquiries about accounts, products, services, orders and payments.
Provide accurate information while following guidelines and policies.
Assess customer needs and offer appropriate solutions within timeframe.
Address questions, complaints and concerns with professionalism and empathy.
Help customers navigate relevant systems, platforms and procedures.
Maintain detailed records of customer interactions in internal systems.
Recognize complex or sensitive cases and escalate when needed.
Collaborate with internal teams to investigate concerns and resolve issues.
Achieve KPIs for satisfaction, service quality, productivity, response times, and resolutions.
Continuously update knowledge of offerings and procedures through training.

Skills

French language (C1/C2)

Strong communication

Analytical thinking

Problem solving

Adaptability

Job description

Take Your Customer Service Career to the Next Level!

Do you enjoy assisting people, solving problems, and delivering excellent customer experiences? Become part of a diverse, international team where you can strengthen your customer support skills and contribute to creating positive and lasting customer relationships.If you are an effective communicator, solution-oriented, and comfortable working in a dynamic environment, this role offers an excellent opportunity to grow professionally and expand your experience.

Role Overview:

As a Customer Specialist, you will serve as a key contact for customers, offering reliable, personalized assistance through phone, email, live chat, and other digital communication channels.

You will handle various customer inquiries, identify individual needs, provide suitable solutions, and ensure that every interaction is managed with professionalism, accuracy, and efficiency.

Key Responsibilities:

Deliver courteous, professional, and customer-focused assistance across phone, email, live chat, and other support channels.
Respond to inquiries concerning accounts, products, services, orders, payments, and other customer-related matters.
Share accurate and relevant information while adhering to internal guidelines, company policies, and established procedures.
Assess customer requirements and offer appropriate solutions within the expected timeframe.
Address customer questions, complaints, and concerns with professionalism, empathy, and a commitment to customer satisfaction.
Help customers navigate relevant systems, platforms, procedures, and available services.
Maintain detailed and accurate records of customer interactions, actions taken, and case resolutions in internal systems.
Recognize complex or sensitive situations and refer them to the relevant departments when appropriate.
Work closely with internal teams to investigate customer concerns and ensure timely resolution.
Achieve defined KPIs covering customer satisfaction, service quality, productivity, response times, and resolution efficiency.
Continuously update your knowledge of company offerings, procedures, policies, and services through training and ongoing learning.

Requirements:

Language Proficiency:Fluent in French (C1/C2 level)
Eligibility:EU citizenshipor a validPortuguese residency card
Experience:0–1 year in customer support or a related role is a plus
Skills:Strong communication, analytical, and problem-solving abilities
Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?