Conseiller clientèle francophone à Braga

Cross Border Talents; Porto; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Meal allowance

Transportation support

Health & life insurance

Onsite work

Competitive salary

Performance bonus

Job summary

Cross Border Talents in Porto is seeking a Customer Specialist to be the main contact for customers across phone, email, live chat, and other digital channels. You will solve problems, provide accurate information, and ensure a positive experience in every interaction.

The role emphasizes professionalism, empathy, and efficiency while meeting defined KPIs. French fluency is required, and EU citizenship or Portuguese residency is needed to work in Portugal.

Qualifications

• Fluent in French at C1/C2 level is required.
• EU citizenship or Portuguese residency is required.
• 0–1 year in customer support is a plus.
• Excellent written and spoken communication skills.
• Ability to work in a diverse, international team.

Responsibilities

• Provide courteous, professional customer support via phone, email, live chat, and other channels.
• Handle inquiries about accounts, products, services, orders, and payments.
• Share accurate information while following internal guidelines.
• Identify customer needs and offer appropriate solutions promptly.
• Document interactions and resolutions in internal systems.
• Escalate complex issues to relevant departments when needed.
• Work with teams to resolve concerns and meet KPIs.

Skills

French C1/C2

Strong communication

Problem-solving

Analytical thinking

Job description

Take Your Customer Service Career to the Next Level!

Do you enjoy assisting people, solving problems, and delivering excellent customer experiences? Become part of a diverse, international team where you can strengthen your customer support skills and contribute to creating positive and lasting customer relationships.If you are an effective communicator, solution-oriented, and comfortable working in a dynamic environment, this role offers an excellent opportunity to grow professionally and expand your experience.

Role Overview:

As a Customer Specialist, you will serve as a key contact for customers, offering reliable, personalized assistance through phone, email, live chat, and other digital communication channels.

You will handle various customer inquiries, identify individual needs, provide suitable solutions, and ensure that every interaction is managed with professionalism, accuracy, and efficiency.

Key Responsibilities:

• Deliver courteous, professional, and customer-focused assistance across phone, email, live chat, and other support channels.
• Respond to inquiries concerning accounts, products, services, orders, payments, and other customer-related matters.
• Share accurate and relevant information while adhering to internal guidelines, company policies, and established procedures.
• Assess customer requirements and offer appropriate solutions within the expected timeframe.
• Address customer questions, complaints, and concerns with professionalism, empathy, and a commitment to customer satisfaction.
• Help customers navigate relevant systems, platforms, procedures, and available services.
• Maintain detailed and accurate records of customer interactions, actions taken, and case resolutions in internal systems.
• Recognize complex or sensitive situations and refer them to the relevant departments when appropriate.
• Work closely with internal teams to investigate customer concerns and ensure timely resolution.
• Achieve defined KPIs covering customer satisfaction, service quality, productivity, response times, and resolution efficiency.
• Continuously update your knowledge of company offerings, procedures, policies, and services through training and ongoing learning.

Requirements:

• Language Proficiency:Fluent in French (C1/C2 level)
• Eligibility:EU citizenshipor a validPortuguese residency card
• Experience:0–1 year in customer support or a related role is a plus
• Skills:Strong communication, analytical, and problem-solving abilities
• Mindset:Eager to learn, adaptable, and motivated to grow within a fast-paced environment

Why Join Us?

• Competitive Salary:Compensation that reflects your skills and potential
• Performance Bonus:Recognition for outstanding results
• Meal Allowance:Daily support for your meals
• Transportation Support:Assistance with commuting costs
• Health & Life Insurance:Comprehensive coverage for your peace of mind
• Onsite Work: Engage and grow in a collaborative office environment