Cloud Support Analyst

Ser Group; Porto; Presencial; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexibility

Modern office with first-class equipment

Resumo da oferta

Ser Group in Porto is looking for a Cloud Support Analyst. In this role, you will be key in supporting our cloud services, managing incident resolutions, and collaborating with various teams to ensure customer satisfaction.

The ideal candidate will have a diploma in IT and relevant experience in software support, alongside interests in systems administration and cloud technologies. Join us to explore the digital landscape and innovate!

Qualificações

• University or BTEC diploma in Information Technology or a related field.
• Experience in software support is advantageous.
• Interest in systems administration, networking, and scripting.

Responsabilidades

• Run incident resolution and facilitate collaboration with other departments.
• Review SER Cloud system diagnostics and investigate performance issues.
• Create scripts for operational automation and incident response.

Conhecimentos

Systems administration in Linux/Unix and Windows

Networking (TCP/IP, DNS, VPN)

Scripting languages (Shell, Ruby, Python)

AWS or Azure services

Security concepts/best practices

Formação académica

University or BTEC diploma in Information Technology

Descrição da oferta de emprego

Cloud Support Analyst

full-time

Interested in the latest technologies? Do you want to help shape the digital age? Are you curious about the IT industry and want to advance your career? Then join our team and help us innovate the cloud world!

The Cloud Support Analyst role is for people who are passionate about helping others. You will communicate with our Cloud Manager and customers in a variety of industries, working with them to resolve any type of issue that arises from using our Doxis software as a service.

This is how you succeed

• You will run incident resolution and facilitate collaboration with other departments as needed
• You will review SER Cloud system diagnostics, investigate system performance issues, monitor availability and document issues as appropriate to meet applicable SLAs
• You will create scripts for operational automation and incident response
• You will work with development teams and professional services to resolve more complex issues
• You will deliver and deploy cloud tenants to new customers via public clouds
• You will contribute to the SOC2 certification process using industry standard methodologies
• You will integrate cloud tenants with the customer’s premises and users via the web

This is what you bring to SER

• You have a university or BTEC diploma in Information Technology, or in a related technology field or equivalent education
• You ideally have experience in software support
• You have an interest in the following areas:
  • Systems administration in Linux/Unix and Windows
  • Networking (TCP/IP, DNS, VPN, etc.)
  • Experience with some scripting languages such as Shell, Ruby, Python, etc.
• Initial experience in the following areas is desirable:
  • AWS or Azure services
  • Exposure to security concepts/best practices
  • Expertise in IPsec, VPN, load balancing, routing protocols, SSH, network monitoring/troubleshooting tools
  • Experience with disaster recovery concepts and corresponding backup/restore policies
• You are passionate about learning about the latest technologies and are willing to be available for on-call support, including overnight
• You enjoy working in a team and communicating in English

Benefits

SER is one big family with flexibility and great benefits as well as a modern office with first‑class equipment.