Client-Facing Support Delivery Lead

Intellias; Portugal; Presencial; EUR 36 000 - 54 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

22 days of annual leave

Health insurance

Snacks and drinks at the office

Access to discount platform

Resumo da oferta

A technology services company in Portugal seeks a Support Delivery Coordinator to ensure client success. The candidate will design client-oriented support processes, manage a team, and build long-term relationships. Candidates should have 3+ years of support management experience and excellent communication skills. A focus on operational excellence and a strategic mindset is essential. The role offers competitive benefits including health insurance and a modern office environment in Porto.

Qualificações

• 3+ years in support management or IT coordination.
• Experience managing service request and change processes.
• Strong ability to influence team mindset.

Responsabilidades

• Own the client engagement and ensure long-term success.
• Implement effective, client-oriented support processes.
• Build long-term relationships with client stakeholders.

Conhecimentos

Experience as Support Manager or Coordinator

Incident and Problem Management

Project delivery skills

Excellent communication skills

Stress resilience

Proficiency in English (C1 or higher)

Formação académica

ITIL certification (preferred)

Descrição da oferta de emprego

A technology services company in Portugal seeks a Support Delivery Coordinator to ensure client success. The candidate will design client-oriented support processes, manage a team, and build long-term relationships. Candidates should have 3+ years of support management experience and excellent communication skills. A focus on operational excellence and a strategic mindset is essential. The role offers competitive benefits including health insurance and a modern office environment in Porto.