Client-Facing Solutions Engineer: Automation & AI

Digitalgenius; Portugal; Remote; EUR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Generous vacation: 25 days + Birthday

Lifestyle wallet $210 monthly

Mental health support platform

Learning budget

Claude/Cursor subscription

No-bureaucracy environment

Zusammenfassung

DigitalGenius is hiring a Solutions Engineer to be the technical owner of client automation, collaborating with operations and engineering teams to design, build, and support scalable AI-powered workflows.

You will run scoping sessions, present designs, and integrate the platform with client ecosystems such as Shopify, Zendesk and OMS systems, while writing Python when custom actions are needed and tuning LLM behavior.

Qualifikationen

• 2+ years in a technical role working directly with external clients: solutions engineering, implementation, professional services, technical consulting, technical account management, or escalation-level technical support.
• Proven client-facing judgement. You can run a scoping call and explain a technical decision to a non-technical audience, push back on a request that will not work, and stay clear when something has broken in production.
• Strong understanding of APIs, JSON, webhooks, auth, pagination and rate limits, and the patience to find the gap between what documentation says and what an endpoint actually does.
• Python. You can write/understand and debug a script, read someone else's code, and explain your design choices and how you tested them.
• Hands-on experience building automations in a low-code or config-heavy tool: Zapier, Make, n8n, Workato, UiPath, Salesforce Flow, Power Automate, Retool, or a vendor's own platform.
• Daily use of AI tools in your own work, with a clear view of where they help and where they need correcting.
• Proven experience running several client projects at once against deadlines.

Aufgaben

• Running scoping sessions with a client's operations and engineering teams, and working out what they actually need.
• Presenting your design, making the case for it, and steering clients away from approaches that will not hold up.
• Designing and building automation flows in the DigitalGenius platform for complex, high-volume use cases.
• Integrating the platform with the client's ecosystem (Shopify, Zendesk, Gorgias, Loop, OMS platforms, carriers) via APIs and webhooks.
• Building custom actions in Python where a use case needs one.
• Prompting, tuning and evaluating the LLM components that decide what the agent does.
• Troubleshooting behaviour across systems, data and AI, often live with the client.
• Reporting results back in a way a non-technical stakeholder can act on, and growing the account into new use cases.
• Taking what you see in real implementations back to Product, so the platform grows in the direction clients need.

Kenntnisse

Client-facing communication

APIs & webhooks

Python

Low-code automation tools

Project management

AI tooling

Tools

Zapier

Make

n8n

Workato

UiPath

Salesforce Flow

Power Automate

Retool

Jobbeschreibung

DigitalGenius is hiring a Solutions Engineer to be the technical owner of client automation, collaborating with operations and engineering teams to design, build, and support scalable AI-powered workflows.

You will run scoping sessions, present designs, and integrate the platform with client ecosystems such as Shopify, Zendesk and OMS systems, while writing Python when custom actions are needed and tuning LLM behavior.