Car Rental Service Advisor (French C2)

Business Intelligence Sales Consultants; Guimarães; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Contract with potential extension

Meal allowance

International, multicultural环境

Job summary

Business Intelligence Sales Consultants in Porto, Portugal, is seeking a French-speaking Customer Support Advisor to join our on-site team. You will be the first point of contact for customers managing their car rental experience, handling bookings, billing inquiries, and data entry into internal systems.

The role requires a strong French C2 level, excellent communication, and the ability to multitask in a fast-paced environment with rotational shifts.

Qualifications

• French C2 level is mandatory.
• Experience in customer service or contact centre is preferred.
• Ability to work in rotational shifts and a fast-paced environment.

Responsibilities

• Provide professional and empathetic customer support via phone and email.
• Manage car rental bookings, modifications, and cancellations.
• Assist customers with billing, payments, and account inquiries.
• Guide users through available rental options and service modalities.
• Support onboarding of new customers by collecting data into internal systems.
• Identify customer needs and proactively suggest solutions.
• Ensure timely handling of requests while maintaining high-quality service standards.
• Contribute to a strong and positive brand experience.

Skills

French language

Customer service

Communication

Multitasking

Job description

About The Project

Join a leading international car subscription and rental service operating in over 70 countries and territories, shaping the future of flexible mobility.

Porto, Portugal | On-site

Start date: 5/11

About The Project

Join a leading international car subscription and rental service operating in over 70 countries and territories, shaping the future of flexible mobility.

You will be part of a fast-paced customer experience team supporting thousands of users who rely on seamless, stress-free access to rental vehicles. This is not just support — it's a high-impact customer journey role where service quality directly shapes brand trust and customer loyalty.

Your Mission

As a Customer Support Advisor (French-speaking), you will be the first point of contact for customers managing their car rental experience. Your role is key in ensuring smooth booking processes, resolving issues efficiently, and delivering an exceptional service experience across all touchpoints.

You will combine problem-solving, communication, and commercial awareness to support both customer satisfaction and business growth.

Key Responsibilities

• Provide professional and empathetic customer support via phone and email
• Manage car rental bookings, modifications, and cancellations
• Assist customers with billing, payments, and account-related inquiries
• Guide users through available rental options and service modalities
• Support onboarding of new customers by collecting and entering data into internal systems
• Identify customer needs and proactively suggest suitable solutions
• Ensure timely handling of requests while maintaining high-quality service standards
• Contribute to a strong and positive brand experience

Your Profile

• French C2 level (mandatory)
• Strong communication and interpersonal skills
• 1+ years of Previous Contact Centre or Customer Service experience (preferred).
• Customer-oriented mindset with a problem-solving attitude
• Ability to multitask and manage time effectively
• Comfortable working in rotational shifts and a fast-paced environment
• Previous experience in customer support or hospitality is a plus, but not required

What's in It for You

• 6-month contract with potential continuation
• Competitive compensation package:
  • €1000 gross/month (paid over 14 months)
  • €7.63 net meal allowance per working day
• International, multicultural working environment
• Exposure to a leading mobility and rental car industry player
• Career development in customer experience and operations

Working Schedule

• Monday – Friday: 08:00 – 19:00 (rotational shifts)
• Saturday&Sunday are off

Selection Process

• Application submission
• CV validation
• Online assessments
• First interview
• Client interview (if required)
• Final offer
• Onboarding