Business Travel Consultant - French - Remote

01A; Portugal; Remoto; EUR 28.000 - 36.000; Tempo pieno

Descrizione del lavoro

Navan is seeking a Travel Experience professional based in Portugal to support travelers across air, rail, and hotel bookings. You will resolve issues, provide proactive assistance, and collaborate with internal teams to enhance the customer experience.

Must have 5+ years as a Travel Consultant and 3+ years with GDS (Sabre/Amadeus/Galileo). Fluency in English and French is required, with a strong emphasis on customer service and independent problem-solving.

Competenze

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings (mandatory).
• 3+ years with GDS such as Sabre, Amadeus, or Galileo (mandatory).
• Fluent in English and French (mandatory).
• Background in customer-facing roles (contact center preferred).
• Proficient with Gmail, Zendesk, Slack, and Salesforce.

Mansioni

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Assess customer needs, urgency, and preferences quickly.
• Handle hotel, flight, car, and rail bookings accurately.
• Guide customers in self-service options on Navan platform/app.
• Respond promptly to meet SLA expectations.
• Follow company and customer policies, ensuring global compliance.
• Provide feedback to stakeholders on goals and processes.
• Participate in team meetings on products, suppliers, industry updates.
• Stay current on travel industry best practices.
• Maintain attendance, training, and performance metrics.

Conoscenze

English fluency

French fluency

Travel consultant experience

Customer service mindset

Multitasking

Independent troubleshooting

Empathetic communication

Strumenti

Gmail

Zendesk

Slack

Salesforce

Sabre

Amadeus

Galileo

Descrizione del lavoro

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do:

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For:

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English and French - Mandatory fluency in both languages
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Friday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing

Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.

Human oversight:

Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.

• Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated.

Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.

About Navan

Navan (Nasdaq: NAVN) is the global