Business Travel Consultant - German - Remote

Navan; Lisboa; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Navan is seeking an experienced Travel Consultant in Lisboa, Portugal to deliver exceptional support for travel needs. In this role, you'll maintain communication with customers via calls, chats, and emails while managing bookings effectively.

The ideal candidate has over 5 years of experience in travel consultation, strong fluency in both English and German, and the ability to work independently in a fast-paced environment. Flexibility in working hours is required. Join Navan and help us enhance travelers' experiences!

Qualificações

• 5+ years as a Travel Consultant with a focus on bookings.
• 3+ years experienced with GDS systems.
• Empathetic and professional communication skills.

Responsabilidades

• Provide top-tier travel support via chat, calls, and emails.
• Handle hotel, flight, car, and rail bookings accurately.
• Give feedback on key processes and goal progress.

Conhecimentos

Fluency in English

Fluency in German

Customer service skills

Ability to multitask

Problem-solving

Ferramentas

GDS (Sabre, Amadeus, or Galileo)

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self‑service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English and German - Mandatory fluency in both languages
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing