Business Travel Consultant - German - Hybrid

Navan; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

Navan is looking for a skilled Travel Consultant based in Lisbon, Portugal. The role focuses on delivering exceptional travel support to users by resolving issues and enhancing their travel experiences. Candidates must have over 5 years of experience dealing with air, rail, and hotel bookings and be fluent in both English and German.

If you're passionate about customer service and possess strong tech skills, join us in making travel seamless for our users.

Qualificações

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings.
• 3+ years experience with GDS (Sabre, Amadeus, or Galileo).
• Background in contact center or customer-facing roles.

Responsabilidades

• Provide top-tier travel support via chat, calls, and emails.
• Accurately handle hotel, flight, car, and rail bookings.
• Guide customers in self-service options on the Navan platform.

Conhecimentos

Fluency in English

Fluency in German

Multitasking

Customer service expertise

Ferramentas

Gmail

Zendesk

Slack

Salesforce

Descrição da oferta de emprego

Join Navan in Powering In-Person Connections with Relentless Innovation

At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission!

As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly.

NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English.

What You’ll Do

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

What We’re Looking For

• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory
• Language: Fluency in English and German - Mandatory fluency in both languages
• Customer Service: Background in contact center or customer-facing roles
• Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce
• Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM
• Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues
• Attitude: Empathetic, professional, and excellent at communicating verbally and in writing