Business Analysts

WTW; Lisboa; Ibrido; EUR 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

WTW is building a multi-domain Product Analyst function to translate business needs into working software. You will partner with a Product Owner and engineers to shape requirements, write user stories, and document acceptance criteria that guide delivery.

You will own UAT planning, backlog refinement, and release readiness, working with brokers, claims handlers and operations teams to ensure features deliver measurable value and adopt new practices.

Competenze

• Solid experience as a business analyst or product analyst on software delivery teams, with a record of taking requirements from ambiguity through to delivered, adopted features.
• Strong requirements craft: eliciting needs through workshops and interviews, writing clear user stories and acceptance criteria, and mapping processes and data flows.
• Hands-on experience planning and running UAT – scenario design, test coordination, defect triage and sign-off.
• Experience working directly with engineers in agile delivery, and the judgement to know when a conversation beats a document.
• A clear communicator and facilitator, as credible with a broker or claims handler as with a developer.
• Data literacy – comfortable defining measures, interrogating data to test assumptions, and using evidence to make the case for a change.
• Organised and self-directed, able to run several threads at once and keep them all moving.

Mansioni

• Shape ideas into clear, well-bounded requirements – run workshops, interview users, map processes to identify real needs.
• Turn PRDs and discovery outputs into actionable deliverables: epics, user stories, acceptance criteria, and data flows for engineers.
• Define how success will be measured for each deliverable with acceptance criteria and evidence of value.
• Keep requirements current through build – capture changes and reflect delivered work.
• Maintain a well-groomed backlog with the Product Owner – stories refined, estimated and ready before planning.
• Be the squad’s first stop for requirements questions, resolving ambiguity quickly to keep momentum.
• Support the squad’s ceremonies – refinement, sprint planning and reviews with business context.
• Track delivery against PRD intent and flag scope/timeline drift early.
• Plan and coordinate user acceptance testing: define scenarios, brief testers, manage cycles to sign-off.
• Triage defects and feedback with the Product Owner and engineering team to separate must-fix issues.
• Support release readiness – walkthroughs, training material and operational checks for a smooth go-live.
• Feed UAT findings back into the backlog to improve future releases.
• Build trusted relationships with business teams and users across regions.
• Spend time in the field to observe work, gather feedback, and translate it into requirements.
• Translate business data requirements into consistent data schemas so metrics align.
• Support adoption after release with walkthroughs and follow-up.
• Define and track measures with Product Operations – adoption, usage and outcomes.
• Report progress with candour: data, user feedback and recommended changes.
• Contribute to the Product Analyst cohort with templates and standards.

Conoscenze

Requirements elicitation

User stories & criteria

UAT planning

Agile delivery

Data literacy

Stakeholder facilitation

Communication

Strumenti

Jira

Azure DevOps

Confluence

SQL

BPMN

Descrizione del lavoro

Description

WTW is building one of the most far-reaching investments in digital products in the risk and broking industry.

At the heart of that investment is a Product team looking to grow by hiring four Product Analysts into one of the core product domains that together define how WTW’s digital business operates and grows.

Product Analysts sit where product intent turns into working software. You will work hand in hand with your Product Owner and engineering team to shape and document requirements, turning PRDs into actionable, measurable deliverables – epics, user stories and acceptance criteria that engineers can build from with confidence. You will carry features through build, coordinate user acceptance testing, and stay close to the business and the users our products serve, so that what we ship reflects how the work actually happens.

The Product Domains

The Product Teams support four product domains, each delivered by squads that pair a Product Owner with engineers and designers. Product Analysts belong to one cohort with shared standards and a shared craft; everyone has a home squad in one of these domains, with room to move as priorities shift. These four roles will be allocated on joining, based on where the need is greatest and where your experience fits best.

Client

How clients interact with and experience WTW’s digital products, services, and embedded AI.

Colleague

How WTW colleagues use digital tools to work smarter, serve clients better, and operate more effectively.

Market Connectivity

Integrations and connections to external markets, carriers, capabilities, and marketplaces.

Payments

How money moves between clients, WTW and carriers – premium and claims payments that are accurate, timely and increasingly automated.

Key Accountabilities

Requirements Shaping and Documentation

• Work with your Product Owner and engineering team to shape ideas into clear, well-bounded requirements – running workshops, interviewing users and mapping processes to get to the real need.
• Turn PRDs and discovery outputs into actionable, measurable deliverables: epics, user stories, acceptance criteria, and the process and data flows engineers can build from without guesswork.
• Define how success will be measured for each deliverable – the acceptance criteria, the data to capture, and the evidence that will show a feature is used and creating value.
• Keep requirements current through build – capturing what was agreed, managing change, and making sure the documentation reflects what is actually being delivered.

Delivery and Backlog Support

• Maintain a well-groomed backlog with your Product Owner – stories refined, estimated and ready ahead of the squad’s planning.
• Be the squad’s first stop for requirements questions during build, resolving ambiguity quickly so engineers keep their momentum.
• Support the squad’s ceremonies – refinement, sprint planning and reviews – with the user and business context that makes them productive.
• Track delivery against the intent of the PRD and flag early when scope, dependencies or timelines start to drift.

UAT and Release Readiness

• Plan and coordinate user acceptance testing: define scenarios and scripts with the business, brief and support testers, and manage cycles through to sign-off.
• Triage defects and feedback with the Product Owner and engineering team, separating what must be fixed now from what can follow.
• Support release readiness – walkthroughs, training material and the operational checks that make a go‑live land well.
• Feed what UAT reveals back into the backlog so every release improves the next.

Business and User Engagement

• Build trusted working relationships with the business teams and users your squad serves – brokers, claims handlers and operations colleagues across regions.
• Spend time in the field: watch how the work actually happens, gather feedback on what we have shipped, and bring that insight back into requirements.
• Translate between the two worlds – business language into product requirements, and product direction back into terms the business recognises.
• Understand and translate business data requirements into actionable and consistent schemas – so the data our products capture means the same thing everywhere.
• Support adoption after release with walkthroughs and follow‑up, so a deployment becomes embedded use

Measurement and Continuous Improvement

• Define and track the measures behind each deliverable with Product Operations – adoption, usage and the business outcome the feature was built for.
• Report progress with candour: what the data shows, what users say, and what should change as a result.
• Contribute to the Product Analyst cohort – shared templates, standards and practices that raise the quality of analysis across every squad.

Qualifications

Essential

• Solid experience as a business analyst or product analyst on software delivery teams, with a record of taking requirements from ambiguity through to delivered, adopted features.
• Strong requirements craft: eliciting needs through workshops and interviews, writing clear user stories and acceptance criteria, and mapping processes and data flows.
• Hands‑on experience planning and running UAT – scenario design, test coordination, defect triage and sign‑off.
• Experience working directly with engineers in agile delivery, and the judgement to know when a conversation beats a document.
• A clear communicator and facilitator, as credible with a broker or claims handler as with a developer.
• Data literacy – comfortable defining measures, interrogating data to test assumptions, and using evidence to make the case for a change.
• Organised and self‑directed, able to run several threads at once and keep them all moving.

Desirable

• Experience in insurance, broking or another regulated financial services environment.
• Familiarity with delivery and documentation tooling such as Jira, Azure DevOps or Confluence.
• Exposure to AI‑powered products, and curiosity about how AI is changing the craft.
• A recognised business analysis qualification (e.g. BCS or IIBA).
• Process and data modelling techniques – BPMN, journey mapping, or SQL for analysis.