Braga Restaurant Manager: Lead Operations & Service

Avanta Works; Viseu; Presencial; EUR 35 000 - 48 000; Tempo integral

Resumo da oferta

Avanta Works is seeking a Restaurant Manager for a lifestyle location in Lisbon, Portugal. You will oversee a lively dining establishment, uphold service standards, and drive team performance to deliver unforgettable guest experiences.

Responsibilities include managing both dining floor and bar operations, ensuring HACCP compliance, budgeting, scheduling, and cross-functional collaboration with corporate teams.

Qualificações

• Proven experience in luxury lifestyle settings.
• Leadership in premium guest-centric establishments.
• Experience supervising dining floor and bar operations.
• Familiarity with FOH/BOH coordination, HR, and payroll processes.

Responsabilidades

• Uphold outstanding service standards and guest satisfaction.
• Ensure operational consistency and adherence to policies.
• Lead during peak shifts and events.
• Supervise dining floor and bar operations across shifts.
• Guide team, manage budgets, and align with corporate goals.
• Monitor revenue, costs, and labor to optimize profitability.
• Oversee scheduling, timekeeping, and payroll readiness.
• Drive HR processes from onboarding to performance reviews.
• Address guest feedback and implement corrective actions.
• Maintain HACCP compliance and hygiene standards.
• Oversee opening/closing procedures and asset protection.

Conhecimentos

Luxury lifestyle

Leadership

Guest experience

Operations oversight

Scheduling & timekeeping

Ferramentas

HRIS

Timekeeping

Payroll systems

Descrição da oferta de emprego

Job Title: Restaurant Manager – Lifestyle location

Location: Lisbon, Portugal

Start Date: ASAP

We are looking for a skilled Restaurant Manager to oversee our lively dining establishment. You will uphold outstanding service standards, guarantee consistent operational performance, and motivate a committed team to create unforgettable guest experiences.

Key Responsibilities

• Guest Experience & Engagement: Uphold excellent service standards, guaranteeing each guest enjoys a positive experience; respond to feedback quickly, interact genuinely with patrons, and cultivate lasting relationships to enhance satisfaction and loyalty.
• Operational Consistency: Guarantee consistent adherence to service standards, operational policies, and service rituals that embody the venue's dynamic atmosphere and guest experience.
• Peak Shift Leadership: Demonstrate strong operational leadership during busy periods, peak shifts, and special events, monitoring guest flow, team performance, service tempo, and immediate venue requirements.
• Floor & Bar Supervision: Supervise both dining floor and bar operations, maintaining service quality, product consistency, atmosphere, communication, and team coordination during every shift.
• Team & Goal Alignment: Guide and motivate the team, meet operational goals, oversee budgets, and work effectively with cross-functional and corporate teams.
• Financial & Cost Control: Control budgets through revenue and expense tracking, labour cost optimization, upselling strategy implementation, and spending adjustments based on operational requirements.
• Scheduling & Timekeeping: Handle team scheduling from creation to posting, ensuring shifts are well-organized, clearly communicated, and matched to projected business volumes. Monitor absences and verify timekeeping records before payroll deadlines.
• HR & Team Administration: Oversee team management processes including onboarding, performance evaluations, vacation scheduling, team structuring, contract renewal input, candidate selection support, and training program implementation.
• Feedback Management: Track customer feedback; address negative remarks thoughtfully, elevate important issues to leadership, and execute corrective measures.
• Compliance & Hygiene: Guarantee adherence to health, safety, and sanitation standards by overseeing HACCP protocols and maintaining hygiene practices.
• Shift Opening & Closing: Maintain proper opening and closing procedures, covering venue preparation, briefings, setup, inventory checks, equipment inspections, and documentation.
• Asset & Cash Security: Safeguard cash storage and deposits, keep precise financial records, and maintain responsible oversight of operational assets.
• Problem Solving & Insights: Address unexpected challenges (staff shortages, supply chain problems, equipment failures) with effective, solution-oriented approaches, partnering with leadership to adopt best practices.

Key Requirements

• Luxury & Lifestyle Expertise: Extensive experience working in lifestyle luxury locations, preferably within international markets.
• Restaurant Repositioning: Proven track record in restaurant repositioning, re-branding, or turnaround initiatives in dynamic hospitality environments.
• Experience: Minimum of 3 years in a comparable position, demonstrating leadership in premium, guest-centric establishments.
• Operations Oversight: Demonstrated ability to manage both dining floor and bar operations, with a solid grasp of FOH/BOH coordination, logistics, HR procedures, financial management, and daily operational oversight.
• Systems Proficiency: Proficient with scheduling, HRIS, timekeeping, and payroll systems, demonstrating keen attention to detail.
• Leadership Style: Motivational, encouraging, and decisive leadership approach that inspires and unifies a diverse team.
• Guest & Quality Focus: Quality-focused, naturally attuned to guest expectations and service culture.
• Communication & Mindset: Engaging communicator who builds rapport effortlessly with team members, guests, and partners. Strategic-minded professional with excellent planning, analytical, and problem-resolution skills.
• Regulatory Knowledge: Comprehensive knowledge of HACCP, health and safety regulations, sanitation protocols, and operational standards.
• Languages: Fluent English speaker; Portuguese is considered an advantage.
• Availability & Demeanor: Dependable, guest-focused, and hands-on, demonstrating confident, caring, and consistent leadership. Willing to work evening shifts from 4:00 PM to 12:00 AM.