Billing Resolution Lead – 2‑Tier Support (Hybrid Lisbon)

Cyncly; Lisboa; Híbrido; EUR 40 000 - 60 000; Tempo integral

Resumo da oferta

A global technology powerhouse in Lisbon is seeking a Billing Query & Resolution Manager to lead a support team and ensure a seamless customer experience with billing inquiries. The ideal candidate has experience in finance operations, strong communication skills, and a focus on continuous improvement. Join a diverse team committed to growth and collaboration. This full-time role offers hybrid work options and a chance to contribute significantly to the company's mission.

Qualificações

• Proven experience managing a tiered enquiry/resolution team ideally within finance or billing.
• Strong understanding of billing and invoicing processes.
• Excellent stakeholder management and communication skills.

Responsabilidades

• Lead and develop a billing support team.
• Ensure all queries meet SLAs and quality standards.
• Partner with internal stakeholders for seamless processes.

Conhecimentos

Managing a tiered enquiry/resolution team

Understanding of billing and invoicing processes

Stakeholder management

Analytical mindset

Strong leadership skills

Attention to detail

Ferramentas

Salesforce

NetSuite

Descrição da oferta de emprego

A global technology powerhouse in Lisbon is seeking a Billing Query & Resolution Manager to lead a support team and ensure a seamless customer experience with billing inquiries. The ideal candidate has experience in finance operations, strong communication skills, and a focus on continuous improvement. Join a diverse team committed to growth and collaboration. This full-time role offers hybrid work options and a chance to contribute significantly to the company's mission.