Bilingual Trust & Safety Specialist (FR/EN)

JoB Training & Coaching; Cascais; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Paid training

Wellness support

Career development opportunities

International environment

Job summary

JoB Training & Coaching in Cascais, Portugal seeks a Trust & Safety Specialist fluent in French and English to support platform integrity and user protection operations. You will investigate reports, review behavior, assess content or account activity, and apply policies to prevent misuse.

You will collaborate with quality teams and training sessions, maintain confidential records, and contribute to risk prevention and compliance across online services.

Qualifications

• Experience in trust & safety, investigations, fraud prevention, risk operations, compliance, or online safety is an advantage.
• Strong analytical thinking, excellent judgment, and emotional intelligence are essential.
• Professional ethics and accountability are valued in handling sensitive situations.

Responsibilities

• Review user reports, behavioral signals, and system alerts to determine violations of rules.
• Analyze patterns, detect risks, and make fair enforcement decisions.
• Document investigations thoroughly and escalate high-risk cases following workflows.
• Contribute to fraud prevention, abuse mitigation, and compliance operations by identifying vulnerabilities and policy gaps.
• Collaborate with quality teams, process specialists, and operational leads; participate in training and policy updates.

Skills

Fluent in French

Fluent in English

Risk assessment

Investigation skills

Decision-making

Attention to detail

Emotional resilience

Policy interpretation

Confidentiality

Collaboration

Job description

JoB Training & Coaching in Cascais, Portugal seeks a Trust & Safety Specialist fluent in French and English to support platform integrity and user protection operations. You will investigate reports, review behavior, assess content or account activity, and apply policies to prevent misuse.

You will collaborate with quality teams and training sessions, maintain confidential records, and contribute to risk prevention and compliance across online services.