Bilingual Travel Support Advisor (Spanish/English)-On-site

Salve.Lab; Porto; Sur place; EUR 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Performance-based bonus

Meal allowance

Holiday bonuses

Health insurance plan

Relocation support

Résumé du poste

Salve.Lab is seeking Customer Support Advisors to join an international experience organisation in Portugal. You will provide first-line support for a leading travel and accommodation marketplace, assisting an international user base with enquiries, bookings, and platform issues.

This role emphasizes Spanish language proficiency (C2) and strong English skills, delivered through calls, live chat, and email. The position offers full-time on-site work in Lisbon or Porto, with rotational shifts in a

Qualifications

• Spanish proficiency at C2 level, both written and spoken.
• English proficiency at B2 level or higher.
• High school diploma or equivalent.
• Strong customer service, including complaint handling and troubleshooting.
• Excellent verbal and written communication.
• Ability to support via phone, chat and email.
• Empathy and customer-focused approach.
• Research information and identify practical solutions.
• Good organizational and multitasking skills.
• Ability to manage several enquiries simultaneously with accuracy.
• Comfortable in fast-paced, multicultural environment.
• Based in Portugal or willing to relocate.
• Available to work 100% on-site in Lisbon or Porto.
• Flexibility for rotational shifts including weekends and public holidays.

Responsabilités

• Be the first point of contact for customers using an international travel and accommodation platform.
• Provide friendly, professional and efficient customer support via inbound calls, live chat and email.
• Handle enquiries, complaints and service-related issues with professionalism and empathy.
• Investigate and resolve customer problems using internal resources and troubleshooting procedures.
• Identify complex issues and escalate to appropriate internal teams.
• Prepare thoughtful, accurate written responses to customer enquiries.
• Adapt templates to individual customer situations.
• Assist with dispute resolution between platform users when needed.
• Research concerns and identify appropriate solutions per procedures.
• Manage multiple interactions and tasks while maintaining quality.
• Maintain records of enquiries, actions, and resolutions.
• Collaborate with colleagues to ensure efficient issue resolution.
• Deliver a consistently positive customer experience across channels.

Connaissances

Spanish proficiency

English proficiency

Customer service

Troubleshooting

Communication skills

Multitasking

Empathy

Problem-solving

Dispute resolution

Research skills

Organisational skills

Attention to detail

Interpersonal skills

Formation

High school diploma

Description du poste

Salve.Lab is seeking Customer Support Advisors to join an international experience organisation in Portugal. You will provide first-line support for a leading travel and accommodation marketplace, assisting an international user base with enquiries, bookings, and platform issues.

This role emphasizes Spanish language proficiency (C2) and strong English skills, delivered through calls, live chat, and email. The position offers full-time on-site work in Lisbon or Porto, with rotational shifts in a