Bilingual Outbound Support Rep – PT & BR PT, Covilhã Night Shift

Savior Artigos Texteis Lda; Covilhã; Sur place; EUR 12 000 - 18 000; Plein temps

Avantages offerts par ce poste

Paid training

Supportive team leader

Career development

Multicultural environment

Résumé du poste

Savior Artigos Texteis Lda in Covilhã, Portugal, is hiring outbound customer service representatives to support an international client. You will call customers by phone to inform, follow up and help with services; fluency in Portuguese and Brazilian Portuguese is essential.

This on-site role offers paid training, a supportive team leader, clear quality guidance and opportunities for career progression in a multicultural environment.

Qualifications

• Fluent level in Portuguese and Brazilian Portuguese.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsabilités

• Make outbound calls to customers following approved scripts and guidelines.
• Explain products and services clearly and answer customer questions.
• Update customer records accurately after every call.
• Meet agreed call volume and quality targets.
• Handle objections professionally and escalation when needed.

Connaissances

Portuguese

Brazilian Portuguese

Communication

Customer service

Description du poste

Savior Artigos Texteis Lda in Covilhã, Portugal, is hiring outbound customer service representatives to support an international client. You will call customers by phone to inform, follow up and help with services; fluency in Portuguese and Brazilian Portuguese is essential.

This on-site role offers paid training, a supportive team leader, clear quality guidance and opportunities for career progression in a multicultural environment.