Bilingual French–English CS Rep – Porto (On-site • Housing)

Career Nest Academy; Guimarães; On-site; EUR 14,000 - 16,000; Full time

Benefits offered by this job

Shared accommodation provided

Relocation support

Job summary

Career Nest Academy in Porto, Portugal, is hiring French and English-speaking Customer Service Representatives for on-site work with a 6-month contract. You'll support a leading car rental brand, handle inquiries via phone, email, and chat, and contribute to post-rental resolutions.

The role requires fluent French and English, 1+ year of customer service experience, and a customer-focused, sales-minded approach. Accommodation support is provided for relocation.

Qualifications

• Full professional fluency in French and English (written and spoken).
• 1+ year of experience in customer service or contact center environments.
• Excellent interpersonal communication and conflict-resolution abilities.
• Commercial mindset with ability to identify sales opportunities and recommend add-on services.
• Comfort working with modern digital tools and internal support systems.

Responsibilities

• Deliver outstanding, personalized customer care via phone, email, and messaging platforms.
• Handle post-rental resolutions with empathy and precision, including billing questions and damage reports.
• Highlight relevant optional products and tailored mobility services to meet client needs.

Skills

French

English

Customer service

Sales awareness

Tools

Digital tools

Job description

Career Nest Academy in Porto, Portugal, is hiring French and English-speaking Customer Service Representatives for on-site work with a 6-month contract. You'll support a leading car rental brand, handle inquiries via phone, email, and chat, and contribute to post-rental resolutions.

The role requires fluent French and English, 1+ year of customer service experience, and a customer-focused, sales-minded approach. Accommodation support is provided for relocation.