Bilingual Content Moderator / Customer Care Specialists

Cross Border Talents; Porto; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extra payment for night shifts, Sundays, and holidays

Welcome bonuses for selected projects

Professional training and career growth opportunities

Relocation and housing assistance

Resumo da oferta

A multinational organization in Porto is seeking a Bilingual Content Moderator / Customer Care Representative fluent in multiple languages, including English. You will engage in content moderation and customer support, helping to ensure a safe online space. Ideal candidates have excellent communication skills and attention to detail, though prior experience is not mandatory. This position offers a competitive salary, professional training, and opportunities for career growth, as well as benefits for relocation to Portugal.

Qualificações

• Fluency in multiple languages is required.
• Strong communication skills both written and verbal.
• Attention to detail and analytical skills are essential.
• Ability to work independently and as part of a team

Responsabilidades

• Manage user-generated content and ensure safety.
• Respond to customer queries via various channels.
• Follow internal processes for issue escalation.
• Ensure adherence to company policies and quality standards.
• Collaborate with colleagues to improve content moderation and customer support processes

Conhecimentos

Fluent in German/French/Italian/Dutch/Spanish/Danish & English (B2-C1)

Excellent written and verbal communication skills

Strong attention to detail

Analytical thinking

Formação académica

Valid paperwork allowing employment in Portugal

Descrição da oferta de emprego

Bilingual Content Moderator / Customer Care Specialists

Job Openings Bilingual Content Moderator / Customer Care Specialists

About the job Bilingual Content Moderator / Customer Care Specialists

Job Title: Content Moderator / Customer Care Representative - with German/French/Italian/Dutch/Spanish & English
Location: Porto, Portugal
Type: Full-time

About the Role:
Join our multinational client's team in Porto as a Content Moderator or Customer Care Representative-no previous experience is required. You will help maintain safe, engaging online environments and provide excellent support to our users. This role is ideal for detail-oriented professionals who enjoy problem-solving and working in a collaborative, multilingual environment.

Responsibilities:

Review, monitor, and manage user-generated content.

Respond to customer questions and provide solutions through email, chat, or other channels.

Escalate issues when necessary and follow internal processes.

Ensure adherence to company policies and quality standards.

Work with colleagues to improve content moderation and customer support processes.

Requirements:

Fluent in spoken and writtenGerman/French/Italian/Dutch/Spanish/Danish & English at B2-C1

Excellent written and verbal communication skills

Strong attention to detail and analytical thinking

Ability to work independently and as part of a team

Previous experience in content moderation or customer service is a plus but not required

Valid paperwork allowing employment in Portugal

Competitive salary and benefits package

• Extra payment for working night shifts, Sundays and public holidays (if applicable)
• Welcome bonuses for selected projects

Professional training and career growth opportunities

Supportive, diverse, and inclusive workplace

Relocation and housing assistance available

Perks of Relocating to Porto:

Enjoy Portugal's second-largest city with a charming historic center and riverside views.

Benefit from a lower cost of living compared to Lisbon while experiencing rich culture, cuisine, and festivals.

Access to a growing business and tech scene with networking opportunities.