Banking Customer Support Specialist — Training & Health Benefits

CB Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Private health and dental insurance

Free healthy meals on site

Certified training courses

Company events

Job summary

Banco Montepio is seeking a customer support agent in Lisbon to handle inquiries, manage requests, and track operations for clients on a banking hotline. The role involves 40 hours per week with rotating shifts and an initial training agreement leading to a fixed-term contract.

Strong communication and banking knowledge are valued, with English language skills preferred. The package includes base salary, bonuses, and attractive health and meal perks.

Qualifications

• English language skills preferred; strong written and spoken communication.
• Banking knowledge and contact center experience preferred.
• Education options range from secondary to bachelor level.

Responsibilities

• Answer inquiries and process requests for Banco Montepio clients.
• Handle phone, email and chat channels with a focus on customer satisfaction.

Skills

Customer support

Communication skills

Teamwork

English language

Education

High school diploma

Some university attendance

Bachelor's degree

Job description

Banco Montepio is seeking a customer support agent in Lisbon to handle inquiries, manage requests, and track operations for clients on a banking hotline. The role involves 40 hours per week with rotating shifts and an initial training agreement leading to a fixed-term contract.

Strong communication and banking knowledge are valued, with English language skills preferred. The package includes base salary, bonuses, and attractive health and meal perks.