Customer Support Expert - (Portuguese Market)

CB Talents SP; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Private health and dental insurance

Free healthy meals

Certified training courses

Company events

Job summary

CB Talents SP in Lisbon, Portugal, seeks a dedicated customer support agent to assist Banco Montepio clients via banking hotline, handling inquiries, requests, and tracking operations with strict regulatory compliance.

The role starts with an training agreement and leads to a fixed-term contract, with rotating shifts between 08:00 and 00:00 and a base monthly gross salary of 920 EUR plus meal allowance and bonuses, plus private health and training perks.

Qualifications

• Education: 12th-grade education level, university attendance, or a bachelor's degree.
• Language: Good command of English (preferred).
• Experience & Skills: Technical banking knowledge and contact center experience (inbound and/or outbound, preferably in banking) are preferred.

Responsibilities

• Answer customer questions, process requests, and track banking operations while adhering to internal and regulatory procedures.
• Manage contacts via phone, email, and/or chat channels, focusing on customer satisfaction, trust, and loyalty.

Skills

Oral communication

Written communication

Interpretation skills

Customer orientation

Results orientation

Computer literacy

Resilience under pressure

Teamwork

Education

High school diploma or higher

Job description

About the Role

• Position Summary: Provide high-quality customer support, handle inquiries, manage requests, and track operations for Banco Montepio clients on a banking hotline.
  
• Location: Lisbon, Portugal.
  
• Contract Type: Initial training agreement, followed by a fixed-term contract (uncertain term) typically for 12 months (extendable for another 12 months, leading to a permanent contract after 2 years).
  

Responsibilities

• Answer customer questions, process requests, and track banking operations while ensuring strict adherence to internal and regulatory procedures.
  
• Manage contacts efficiently through phone, email, and/or chat channels, focusing heavily on customer satisfaction, trust, and loyalty.
  

Candidate Profile

• Education: 12th-grade education level, university attendance, or a bachelor's degree.
  
• Language Skills: Good command of the English language (preferred).
  
• Experience & Skills: Technical banking knowledge and contact center experience (inbound and/or outbound, preferably in banking) are preferred.
  
• Competencies: Excellent oral and written communication, strong interpretation and argument skills, customer and results orientation, computer literacy, resilience under pressure, and good teamwork skills.
  

Working Hours & Conditions

• Schedule: 40 hours per week (8 hours per day plus a 1-hour lunch break), operating in rotating shifts from Monday to Sunday between 08:00 and 00:00.
  
• Night Shift Extra: A 29.00% hourly addition applies to work performed between 22:00 and 00:00 (including holidays).
  
• Holidays: Portuguese public holidays apply. Working on a public holiday grants a compensatory day off to be taken later with project approval.
  

Compensation & Benefits

• Base Salary: 920.00 € gross per month.
  
• Holiday & Christmas Bonuses: Paid via monthly duodecimos, valued at 76.67 € each per month.
  
• Meal Allowance: 154.00 € per month (calculated at 7.00 € per day for 22 working days), paid on a prepaid card and tax-exempt.
  
• Productivity Bonus: Variable monthly performance bonus (team average around 100.00 € gross).
  
• Total Estimated Gross Monthly Package: Approximately 1,227.33 € gross (excluding variable performance bonus).
  
• Perks: Private health and dental insurance from day one of the employment contract (requires NIF and Social Security number), free healthy meals at cafeterias (soup, salad, fruit), certified training courses, and company events (surf classes, yoga, cooking workshops, football tournaments).
  

Training Details

• Duration: 23 business days, scheduled from 9:00 AM to 6:00 PM.
  
• Training Compensation: Compensated at 10.00 € per day (50.00 € per week) for successful completion, paid without social security deductions since an employment contract is signed upon successful graduation.