Banking Application Support Engineer — Automation & Reliability

Axians | Digital Solutions - Tech Talent; Porto; Presencial; EUR 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Employee assistance program

Performance bonuses

Training and certifications

Resumo da oferta

Axians is hiring an Application Support Engineer to join a banking project, providing technical and functional support to business users and ensuring the stability, availability, and continuous improvement of critical applications.

You will collaborate with stakeholders, resolve issues, automate operational processes, and contribute to the overall efficiency and reliability of the production environment. Fluency in English is required, with scripting and ITIL knowledge considered a plus.

Qualificações

• Good knowledge and capabilities in scripting languages, network, Windows and Linux environments.
• Oracle SQL knowledge is mandatory.
• Unix knowledge is a plus.
• ITIL understanding is also a plus.
• Fluency in English.

Responsabilidades

• Support the business in their IT needs and understand the business workflows and scenarios.
• Maintaining a proper coverage in their designated shift.
• Voluntarily picking up work and tasks as received over email, tickets or in person.
• Provide business, team members and other project/task partnering teams updates on the issue/task/project.
• Documenting and training other team members.
• Shadow other team members and seek to learn to improve day to day coverage of the platforms.
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up.
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented.
• Understand the underlying issue and the associated patch fix/release and identify systemic issue.

Conhecimentos

Application Support

Production Management

Incident Management

Scripting & Automation

Descrição da oferta de emprego

Axians is hiring an Application Support Engineer to join a banking project, providing technical and functional support to business users and ensuring the stability, availability, and continuous improvement of critical applications.

You will collaborate with stakeholders, resolve issues, automate operational processes, and contribute to the overall efficiency and reliability of the production environment. Fluency in English is required, with scripting and ITIL knowledge considered a plus.